When I take off the battery. Is it then the two rows of numbers and letters that are bound to the right? There are 14 numbers and letters

Regards
Michal from Denmark

Yes that’s the serial number, or off the right hand arm or the box.

Thank you for reaching DJI forum. As mentioned on post#2, that is the serial number of the drone and you can also find it on the original box. If you have other concern, please let us know. Thanks for your support.

DJI Paladin Posted at 9-8 04:13
Thank you for reaching DJI forum. As mentioned on post#2, that is the serial number of the drone and you can also find it on the original box. If you have other concern, please let us know. Thanks for your support.

Im having an issue... The serial that is on the drone does not exist when i try to get refresh. Sadly, im now out of the 48 hour window and still not working

Kegan Whitney Posted at 11-3 02:51
Im having an issue... The serial that is on the drone does not exist when i try to get refresh. Sadly, im now out of the 48 hour window and still not working

Hi there, my apologies for the inconvenience. You can provide your serial and activation email address via PM so that I can check it on my end. Thanks for your support.

I have the same issue. Can you help me.

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I'm having the same issue regarding the serial# and the 48hr Refresh package offer.

I’m trying to buy the refresh plan for my Mavic air2 and it won’t accept my serial number!! Any suggestions?

I NEED HELP FINDING THE SERIAL NUMBER TOO.  I am trying to register my drone on the FAA site. I have found the series of numbers inside the battery compartment next to the QR symbol.  It does not stat with "SN" like you would expect. But when I input that on the FAA site with "remote ID capable" selected it tells me the serial number is invalid. I've read that the Mavic 2 Pro does have a remote ID. I've tried to find it in the app but only see controller and Camera ID. Am I missing something?

I have the same problem with the invalid code
I don’t know how to solve this problem
If anybody get a tips…. Thanks

djiuser_Y460yTlwTAnE Posted at 8-10 05:36
I have the same problem with the invalid code
I don’t know how to solve this problem
If anybody get a tips…. Thanks

The DJI identification system is not (yet) in compliance with the requirements of the FAA system. As a matter of fact, nobody really knows exactly what the FAA finally wants and what specifications they're planning for 2023. Therefore, all DJI serial numbers are invalid in the FAADroneZone database because the IDs or patterns simply don't exist there. Actually the system doesn't accept any serial number. As soon as you enter the first character in the SN field it says 'invalid number'. I've tried 0-9 and A-Z just for fun. Nothing works.

To register, you have to choose the "Aircraft without remote ID" option at the FAADroneZone registration page.

Hope we can still fly our Mavic 2 drones in the future and that it is possible to update the drone/firmware so that it will be FAA compatible.