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Cant import H265 i Premiere?
1976 8 2018-9-8
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Helicam
lvl.4
Sweden
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Hello
I just bought a mavic 2 PRO.  I was out filming today in H265. And when i came home and should import it in Premiere, it didnt work.
It seems that Premiere cant import the H265 file, dont know if it is missing a codec or something?  

Any ide what i could do here?

2018-9-8
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Matthew Dobrski
Captain
Flight distance : 1831050 ft
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Is it a recent Premiere version from Cloud subscription?
2018-9-8
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Helicam
lvl.4
Sweden
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yes its the most recent version..
2018-9-8
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Novadesigns
lvl.3
United States
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When I tried to import h265, Premiere automatically downloaded the correct plugin.
2018-9-8
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DJI Natalia
Administrator

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Hi, can you please try to use SD card to import your files to your computer? Thanks.
2018-9-8
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KlooGee
Captain
Flight distance : 14851519 ft
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United States
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Novadesigns Posted at 2018-9-8 11:16
When I tried to import h265, Premiere automatically downloaded the correct plugin.

I just got a new computer in the last week and had the same thing when I first imported an h265 file in a newly installed Premiere.  It popped up a quick message, asked if I wanted to install it, agreed to it, and it opened right up a few seconds later.
2018-9-8
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Helicam
lvl.4
Sweden
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yea i got that popup and pressed yes, but I got some error. It says The importer reported a generic error.  You cant send that codec or something to me?
2018-9-10
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gnirtS
Captain
Flight distance : 2993497 ft
United Kingdom
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The genuine, non hacked versions should just install the codec.

There was an issue with a cache folder getting stale data as well - some adobe forums hints on it if you go over to there and ask.  Involved deleting the cache or submitting a support request to talk through it.

You're best off asking on there - its an abode not a mavic issue and the support and forum users there will be far more able to tell you the fix.
2018-9-10
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Anoniem
First Officer
Flight distance : 70043 ft
Netherlands
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Reinstall adobe, pay 1 month fee and download plugin automaticly. After that it is up to you if you keep paying for the software...
2018-9-10
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