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Where is the customer service? Do they even care?
684 5 2015-5-29
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DVD Mansion
lvl.2
Canada
Offline

I've emailed them 3 times in the past couple days & no response :-(
May 26 was the last response I got from them and all I wanted to know was if my Phantom 3 Pro would be shipping this week because I want to take it on a trip with me and if not then I can buy it from someone local who happens to have it in stock, I'm in Canada, and I pre-ordered my unit through here and just wanted a simple answer and my money back if they couldn't provide because many others were ahead of me that's all I was asking.

Here's the email I got back May 23

[size=12.8000001907349px]
[size=12.8000001907349px]Chris Dallas <dvd*****@gmail.com>
1:08 PM (5 hours ago)




to DJI






[size=12.8000001907349px]Dear DJI, I talked with you earlier in the week May 26 and asked you if my order is shipping and you said later this week
and today is the last day of the week, please tell me it is shipping I need the product for a trip I'm taking if you
don't have it in stock I can get a refund I found a dealer who does and can ship it today please respond.

Here is the conversation from one of your agents earlier this week for Order No.: 001120326762




Storeagent02 (DJI)

May 26, 13:51

Dear Chris,
Happy Birthday.Thank you for contacting DJI online store.
It is estimated that your order will be shipped by the end of this week.
We are deeply sorry for the waiting.
Your kind patience is much appreciated.









2015-5-29
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gregg1r
First Officer

United States
Offline

Checks in the mail, it's only a cold sore and you know the other little fib.

If you have a local supplier with quads in stock, go for it.
2015-5-29
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brewsky
lvl.3
Flight distance : 866184 ft
United States
Offline

Just cancel your order already and get it from your dealer than can get it to you sooner.  Problem solved.
2015-5-29
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DVD Mansion
lvl.2
Canada
Offline

I'm trying to cancel my order don't see the option anywhere
2015-5-29
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Tim D
lvl.2
Flight distance : 1590295 ft

United States
Offline

DVD Mansion Posted at 2015-5-30 08:20
I'm trying to cancel my order don't see the option anywhere

Chat worked great for me, less than 30 seconds to reply.
2015-5-29
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DVD Mansion
lvl.2
Canada
Offline

I went to the chat and they told me that anything to do with shipping will have to be emailed and then they ended the chat.
I emailed them again & now got an answer that my unit will be mid June lol after they told me earlier in the week it will be later
this week so now I need to cancel & don't know how.
2015-5-29
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