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Active Track Not Recognizing the subject
452 18 2018-9-10
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Drop Zone Media
lvl.4
United States
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I tired to use Active Track to Track my ATV RZR and I get the Message Unable to recognize the subject.  Anyone else tried to use Active Track to Track an ATV Side by Side?

2018-9-10
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HereForTheBeer
Captain
Flight distance : 5381368 ft
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United States
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yes, i have however it usually recognizes mine as a car when i highlight my side by side..

when in active track, drag a box around your ATV/Side by side it should show a box and say go and begin tracking you when you start moving..  

actually once my mavic pro thought my ATV was a sailboat, so active track can be a bit of a village idiot, but it followed me still...so whatever
2018-9-10
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Drop Zone Media
lvl.4
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I tried that and got no where.  I gave up and just got some overhead shots and video.  Will continue to try.  its one of the reasons I got the Mavic 2 was for the Active Track and the updated obstacle avoidance.
2018-9-10
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HereForTheBeer
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Drop Zone Media Posted at 2018-9-10 15:54
I tried that and got no where.  I gave up and just got some overhead shots and video.  Will continue to try.  its one of the reasons I got the Mavic 2 was for the Active Track and the updated obstacle avoidance.

yea im not sure why then.  should have worked.   

i dont have a mavic 2 series drone to test myself and verify the issue, maybe dji changed how active track locks on now.  hopefully someone can give us more insight as i like using active track as well..
2018-9-10
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Drop Zone Media
lvl.4
United States
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I will contact support and see what they can come up with.  Hooah
2018-9-10
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DJI Wanda
Administrator
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Hi. We apologize for the inconvenience. Did you try to reinstall the app or restart the phone and relaunch the app?
2018-9-11
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Drop Zone Media
lvl.4
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I will try all of your suggestions.   Thanks for getting back with me
2018-9-11
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56 Ford
lvl.4
Flight distance : 231604 ft
United States
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DJI Wanda Posted at 2018-9-11 07:51
Hi. We apologize for the inconvenience. Did you try to reinstall the app or restart the phone and relaunch the app?

I did on mine as you suggested. Didn't change a thing! The problem still remains
2018-9-25
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UAVNV
lvl.3

United States
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What device are you using? The only times I've experienced tracking failures is due to the device being overloaded, also when the device was in sunlight and heated up a bit before active track use. Try using airplane mode when flying, and removing any running apps in the background.

here is an example of the active track "profile" feature I tested in low light (skip to 2:35)

2018-9-25
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DennisMurry08
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Flight distance : 5442736 ft
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It doesn’t like tracking other drones either..even the S1000...thought it was big enough....or at least I can’t get it to track anyway...
2018-9-25
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Buzzyone
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Flight distance : 2374944 ft
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Yeah, spent a day being chased by a Zoom on an ATV.

https://youtu.be/FTmQr0yqgjU
2018-9-25
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hallmark007
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Flight distance : 5992858 ft
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Ireland
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It will help greatly if you both have good light and bright clothing,
2018-9-25
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HedgeTrimmer
Captain
United States
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Is your S|S 4x4 RZR Camo'd?  Or similar in color to ground?  Might try taping a big bright BullsEye to roof or hood.
2018-9-25
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Z-Zoom
Second Officer
Flight distance : 27438 ft
United States
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DennisMurry08 Posted at 2018-9-25 10:42
It doesn’t like tracking other drones either..even the S1000...thought it was big enough....or at least I can’t get it to track anyway...

It tracked my 3DR Solo, I added some lights and a set of strobes. I guess it was following the light…I don’t know but it follow my drone
2018-9-25
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Drop Zone Media
lvl.4
United States
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I finally got it to recognize and follow my RZR, Its Red and Black.  Worked just fine.  It followed me around the RV park.  Hooah
2018-9-25
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Drop Zone Media
lvl.4
United States
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DJI Wanda Posted at 2018-9-11 07:51
Hi. We apologize for the inconvenience. Did you try to reinstall the app or restart the phone and relaunch the app?

I tried again and it worked just fine, It followed me in the RZR around the RV park.  Thanks
2018-9-25
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Drop Zone Media
lvl.4
United States
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HedgeTrimmer Posted at 2018-9-25 15:08
Is your S|S 4x4 RZR Camo'd?  Or similar in color to ground?  Might try taping a big bright BullsEye to roof or hood.

I tried it again and it recognized the RED and Black RZR and it followed me around the RV park.  Hooah
2018-9-25
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DJI Wanda
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Drop Zone Media Posted at 2018-9-25 16:04
I tried again and it worked just fine, It followed me in the RZR around the RV park.  Thanks

That's nice to hear. Please let us know if you still need more help.
2018-9-25
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DennisMurry08
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Z-Zoom Posted at 2018-9-25 15:30
It tracked my 3DR Solo, I added some lights and a set of strobes. I guess it was following the light…I don’t know but it follow my drone

Thats weird...I have some strobes and will see if that helps...
2018-9-26
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