I have been looking at how to file a claim with my DJI Care Refresh and I cannot figure it out.  My Spark decided to do a water landing after a signal loss and I need to have it repaired or replaced.

Submit an online repair service request here:
https://www.dji.com/service/repair

I'm sorry to hear that. You can contact our support team to start up  case: (https://www.dji.com/support?site=brandsite&from=nav). You can provide your case number in case you need further assistance. Thanks for your support.

DJI Diana Posted at 2018-9-13 09:50
I'm sorry to hear that. You can contact our support team to start up  case: (https://www.dji.com/support?site=brandsite&from=nav). You can provide your case number in case you need further assistance. Thanks for your support.

My brand new mavic mini only flown twice today decided it would fall from the sky at a hight of 31 meters for no reason and has broken both front arms. Really frustrated going round in circles on dji site to try get help. Luckily i have dji refresh but dont know how to claim.
Why has my brand new drone fallen from the sky for no reason in and open clear space!!

fansa4d9af62 Posted at 7-4 09:40
My brand new mavic mini only flown twice today decided it would fall from the sky at a hight of 31 meters for no reason and has broken both front arms. Really frustrated going round in circles on dji site to try get help. Luckily i have dji refresh but dont know how to claim.
Why has my brand new drone fallen from the sky for no reason in and open clear space!!

Hi, we're really sorry to know about the incident. Kindly contact our Product Support in creating a repair ticket. The team designated will ask you of your flight records and this will determine the behavior and your controls during that specific flight.

If product malfunction was found, DJI will cover its repairs in accordance with our After-Sales Service Policies while retaining your DJI Care Refresh policy claims remaining. On the other hand, if user errors were determined, you may use your DJI Care Refresh for replacement.

Thank you in advance for your patience and understanding.

Hi I need to make a claim, my mavic air 2 has hit a tree whilst flying over some woods and I can not find it! But how do I do it? James

I need to replace my mavic mini I have DJI care refresh and tried to make a refresh claim but it keeps looking like a general claim I only want to get a replacement under my refresh warranty I purchased how do I go about this ?

Hi how do I file a claim?

djiuser_wIqdb3wJrzXA Posted at 1-21 09:05
Hi how do I file a claim?

Hi there, if you would need to start a service case, you can start a case on our official website at https://www.dji.com/au/support/repair
Please feel free to ask if you have any further questions.

Hi you all have had both of my drones for a long time now I just received one from you all a air three f from you all and flew it one time and then it started saying gamble stuck gamble air DJI sent me somebody else's jump I could tell it was used that it's been worked on before and stuff it wasn't even saying that had a gamble on it as far as it's concerned it said on the board in a not available and I'm really considering not ever buying with DJI again I've brought so much business to them if they can get this straightened out for me out right and next Day Air shipping that would be great for both of my drones that you all have and yes I can give you my case numbers if you need them???????

Preston Newsome Posted at 1-4 05:18
Hi you all have had both of my drones for a long time now I just received one from you all a air three f from you all and flew it one time and then it started saying gamble stuck gamble air DJI sent me somebody else's jump I could tell it was used that it's been worked on before and stuff it wasn't even saying that had a gamble on it as far as it's concerned it said on the board in a not available and I'm really considering not ever buying with DJI again I've brought so much business to them if they can get this straightened out for me out right and next Day Air shipping that would be great for both of my drones that you all have and yes I can give you my case numbers if you need them???????

CAS-19835480-Q9X2G8 that one is for my mini 2se

CAS-19791910-V2H7P9 that's for my air 3 that you all sent me a damaged product I'm at no fault also it took forever to receive it it seemed like please expedite it to next day air shipping I need it for my business I'm losing $1,000 a day or more please

Preston Newsome Posted at 1-4 05:23
CAS-19791910-V2H7P9 that's for my air 3 that you all sent me a damaged product I'm at no fault also it took forever to receive it it seemed like please expedite it to next day air shipping I need it for my business I'm losing $1,000 a day or more please

Hello Preston, sorry for the inconvenience you've experienced. We appreciate the information you provided and we will forward it to the relevant team for further checking. Thank you for your patience and understanding.

Preston Newsome Posted at 1-4 05:23
CAS-19791910-V2H7P9 that's for my air 3 that you all sent me a damaged product I'm at no fault also it took forever to receive it it seemed like please expedite it to next day air shipping I need it for my business I'm losing $1,000 a day or more please

Hi Preston, sorry to have kept you waiting. We have contacted you via PM, could you please kindly check it? Looking forward to your reply.