Skittless
lvl.1
Colombia
Offline
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After a FRESH Firmware installation for the drone and controller, I gave the Mavic 2 another try. As per recommendation from the dji representative "timothy", I was told to play around with the Image Transmission Settings.
Image Transmission Settings
Channel Mode:
Auto - immediately loses connection
Custom - works, with a few caveats, RC Signal Lost appears sometimes, camera doesn't work, focus doesn't work... uhm drone unusable.
I cannot change camera settings (aperture, ISO, Shutter Speed), regardless wether I have the drone in flight or on the ground.
I cannot take pictures, regardless wether I have the drone in flight or on the ground.
I cannot switch to photography mode (only video mode) regardless wether I have the drone in flight or on the ground.
https://youtu.be/TEHvGPTD9m0
DJI Forum Admin claims there are no records of me chatting with support, I clearly have chatted with "sean" or "timothy". I can login to the chat and see older messages there, so not sure what's happening here.
So far none of the suggestions from their tech support works, no further indication of what I should do.
This company should prompt a big message in red when shopping that there is a risk their drones will not work and you will lose money sending it back to them and in my case I will lose money, both sending it back and receiving it (since I have to pay import taxes AGAIN 30% of the cost of the product). Although, DJI is responsible for their defective drones they will not in any way be responsible for your expenses... ALTHOUGH IT IS THEIR FAULT in the first place.
I'd understand that if I have damaged the drone and need it to be repaired I'd have to spend money shipping it and have it repaired... but sending me a drone that in no way it works and have the decency to tell me I have to pay is utterly disgusting.
I own a Mavic 1, Phantom 4 and Inspire 1 Pro. Given this company my money for them to treat me like crap, I'll never in my life recomend this company to anyone ever again.
Clearly I have to return this bs drone back to them for a full refund and good bye DJI, you've lost a customer.
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