Remark：        Warranty unit. Motor abnormal noise/vibration and Air encoder has exception. No fault found on the firmware ( client need to update the dji go sofware. Vibration absorbing board and propellers holders are gonna be replaced.

Ok now...my clients are up to date...I use the katest version of djigo4 for the crystalsky, what are they talking about??

Hi William, I am sorry to know that your drone is under repair. I will be checking on this repair case for me to give you additional information. I will give you a notification once I have the result as soon as possible. Thank you for your patience.

DJI Diana Posted at 2018-9-13 08:13
Hi William, I am sorry to know that your drone is under repair. I will be checking on this repair case for me to give you additional information. I will give you a notification once I have the result as soon as possible. Thank you for your patience.

Ok just tell the repair team that my dji go 4 app is up to date, I always use the last available version on my CS. The issue with the encoder error is NOT client side.
I clearly specified that it happened randomly three times two of wich i lost jobs i couldnt do with anything else than an inspire.
Also the damn unit asked me repeatedly to update the firmware because of “inconsistent firmware found” error and even tho i did that dozens of times it randomly asks to be updated. This is clearly a faulty unit that was sent to me.
Please i cant afford to waste more time and money on a defective unit.
I can send screens of the dji go 4 version if it helps...

Elettrone78 Posted at 2018-9-13 12:48
Ok just tell the repair team that my dji go 4 app is up to date, I always use the last available version on my CS. The issue with the encoder error is NOT client side.
I clearly specified that it happened randomly three times two of wich i lost jobs i couldnt do with anything else than an inspire.
Also the damn unit asked me repeatedly to update the firmware because of “inconsistent firmware found” error and even tho i did that dozens of times it randomly asks to be updated. This is clearly a faulty unit that was sent to me.

Thank you for the information. I will include this information to the request i have sent.

DJI Diana Posted at 2018-9-13 13:02
Thank you for the information. I will include this information to the request i have sent.

There is also THIS thread where i explain my situation over time if it helps.
I should have sent it in the first day i got suspicious behaviours from this unit but i needed it to work! The unit sometimes worked and some other times it didnt.

DJI Diana Posted at 2018-9-13 13:02
Thank you for the information. I will include this information to the request i have sent.

This is the client version so please don't tell me it is client side.
The aircraft is defective!

Elettrone78 Posted at 2018-9-13 22:46
This is the client version so please don't tell me it is client side.
The aircraft is defective!
[view_image]

Hi Elettrone, your concern has been forwarded to our repair center to double evaluate, we will have someone to keep you updated after the further evaluation, please wait patiently, thank you.

Thank you, I couldn't bear to send the unit back again for the same issue.

Elettrone78 Posted at 2018-9-14 04:35
Thank you, I couldn't bear to send the unit back again for the same issue.

Hello Elettrone, I understand how you feel. Rest assured that we will assess the issue properly to find the reason why the unit is acting this way. We will be notifying you of the result as soon as we have the information. Thank you for your patience.