15matjan
lvl.4
Flight distance : 1158258 ft
Spain
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DJI Natalia Posted at 2018-9-13 15:48
I truly understand your frustration. Actually, there is a possibility that it will work. But again since it's not yet optimized we cannot guarantee the stability of the app to your phone and some features on the DJI Go 4 App might not work properly. For the DJI Assistant 2, this will work to all the latest Windows version. If you are having a problem with our software, first that you'll need to do is to reinstall it. If the issue persists, try to use different PC or laptop. If you still having the same issue, please let us know so we can forward this concern to our engineering team so we can provide the right resolution.
It is something more than frustration...Because is caused by your company. For a product I paid for and it is not functioning as promised.Because of an inconsistent and insufficiently checked FW update before being launched on the market.
If anyone has doubts, just check for DJI's Go4 App ratings on Google Play...Many stars...single stars.
By the way, I can't accept your explanation about "supported devices" since, on Google Play's page, DJI Technology CO, LTD, says my device is compatible:
Who's, at least inconsistent then (I'd say: lying) ?
I'm still looking forward for an answer to my previous question. Since my device worked well with previous version of DJI Go4 app, under the same hardware configuration, how can reversely downgrade DJI Go4 app ???? Because I can prove my affirmations and you are obliged to ensure the correct functionality of my device...
Long story short: DJI assistant 2, same version worked well until last FLy-Sure database package spoiled it... |
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