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exchange points
391 35 2018-9-14
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Lobstah Mobstah
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I have quite a few points.  I went to exchange them but the "exchange button" on my homepage is not clickable.  I'd like to redeem my points and use my DJI credit to make a purchase.  
2018-9-14
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A CW
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You can only redeem points once per month, up to a maximum of 5400 per month in increments of 1800 - so you can only redeem 1800 or 3600 or 5400 once in a calendar month.
2018-9-14
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M2Wair
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lol my exchange button hasn't worked ever..... so figured it was an issue with the site and DJI would get round to fixing it..... nope still not working lol
2018-9-14
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A CW
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M2Wair Posted at 2018-9-14 10:59
lol my exchange button hasn't worked ever..... so figured it was an issue with the site and DJI would get round to fixing it..... nope still not working lol

Mate - PM a mod on here and get it fixed - it is working and you've made the points so get the rewards.
2018-9-14
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Dirty Bird
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Something is messed up with the exchange system.  It will only accept an exchange of exactly 1800 points.  If you try 5400 or 3600 it will kick back your request with a generic "points must be redeemed in increments of 1800..."
2018-9-14
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DJI Susan
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Hi Lobstah, sorry for the troubles. May I have the screenshot of the issue you mentioned? I'll report to the technicians to check the exact status, thanks so much!
2018-9-14
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DJI Susan
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M2Wair Posted at 2018-9-14 10:59
lol my exchange button hasn't worked ever..... so figured it was an issue with the site and DJI would get round to fixing it..... nope still not working lol

Hello John, may I know which browser do you use? Generally, the redemption is 1800, 3600 or 5400. If all do not work at your end, please kindly offer the screenshot, I'll double check with the technicians, thanks in advance!
2018-9-14
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DJI Susan
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Dirty Bird Posted at 2018-9-14 17:59
Something is messed up with the exchange system.  It will only accept an exchange of exactly 1800 points.  If you try 5400 or 3600 it will kick back your request with a generic "points must be redeemed in increments of 1800..."

Hello Dirty Bird, thanks for heading up. The issue you mentioned has been forwarded to the technicians for check, we'll keep you updated on the latest progress.
2018-9-14
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Dirty Bird
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DJI Susan Posted at 2018-9-14 19:35
Hello Dirty Bird, thanks for heading up. The issue you mentioned has been forwarded to the technicians for check, we'll keep you updated on the latest progress.

Thank you, Susan.
2018-9-14
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DJI Susan
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Just got an update from the team that we have checked the system, but the issue does not occur at our end. Upon checking your exchange history, the exchangeable points is about 2517, not enough to try 3600 or 5400, you may check whether it is this case, thanks!
2018-9-15
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Dirty Bird
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I just tried it last night.  If I enter exactly 1800 points it will work, but if I enter 3600 or 5400 (5400 is the max per month) it errors with the message "points may only be redeemed in multiples of 180".  When I'm on my computer I will grab a screen shot & post it.
2018-9-15
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DJI Diana
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Dirty Bird Posted at 2018-9-15 07:00
I just tried it last night.  If I enter exactly 1800 points it will work, but if I enter 3600 or 5400 (5400 is the max per month) it errors with the message "points may only be redeemed in multiples of 180".  When I'm on my computer I will grab a screen shot & post it.

Hello Dirty Bird. Thank you for the additional information given. We will be waiting for the screenshot for us to assess the situation. Thank you for your support.
2018-9-15
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Lobstah Mobstah
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Here is a screenshot of my homepage.  As you can see, the exchange button is unavailable.

https://www.dropbox.com/s/gzd7tktgec3ap72/points.pdf?dl=0
2018-9-15
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M2Wair
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DJI Susan Posted at 2018-9-14 19:34
Hello John, may I know which browser do you use? Generally, the redemption is 1800, 3600 or 5400. If all do not work at your end, please kindly offer the screenshot, I'll double check with the technicians, thanks in advance!

Just tried it on Chrome and it worked thanks
2018-9-15
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M2Wair
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A CW Posted at 2018-9-14 11:11
Mate - PM a mod on here and get it fixed - it is working and you've made the points so get the rewards.

Tried it on a spare windows lap and it worked
2018-9-15
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A CW
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M2Wair Posted at 2018-9-15 08:07
Tried it on a spare windows lap and it worked

Good stuff - happy spending mate
2018-9-15
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M2Wair
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A CW Posted at 2018-9-15 08:14
Good stuff - happy spending mate

I'd say I've spent enough this month lol maybe next month or I'm in the shed
2018-9-15
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DJI Diana
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M2Wair Posted at 2018-9-15 08:07
Just tried it on Chrome and it worked thanks

Hi M2Wair. Good day and thank you for this helpful information.
2018-9-15
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A CW
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M2Wair Posted at 2018-9-15 08:20
I'd say I've spent enough this month lol maybe next month or I'm in the shed

Sounds familiar mate
2018-9-15
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M2Wair
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A CW Posted at 2018-9-15 12:34
Sounds familiar mate

I'm claiming diminished responsibility due to an addiction. It's like a drug and the wife and I are drone junkies lol I don't know who is worse, me or her lol
2018-9-15
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M2Wair
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DJI Diana Posted at 2018-9-15 09:54
Hi M2Wair. Good day and thank you for this helpful information.

My pleasure
2018-9-15
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A CW
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M2Wair Posted at 2018-9-15 15:52
I'm claiming diminished responsibility due to an addiction. It's like a drug and the wife and I are drone junkies lol I don't know who is worse, me or her lol

Hahahaha - thankfully my wife just likes looking at my photos and it ends there. Yet to break it to her that I've got my eye on the Zenmuse X5 LOL - Christmas is around the corner
2018-9-16
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M2Wair
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A CW Posted at 2018-9-16 01:43
Hahahaha - thankfully my wife just likes looking at my photos and it ends there. Yet to break it to her that I've got my eye on the Zenmuse X5 LOL - Christmas is around the corner

lol sneak it in during a normal conversation, she won't notice...... Dinner was lovely, tasty, enjoyable, you out did yourself, I really enjoyed that, I bought an X5 and I wouldn't mind that dinner again tomorrow it was that tasty. Works every time .... remember to record it on your phone so it won't come back to bite you when it arrives. but but but I told you and you didn't say no then, so I thought it was ok it get it.
2018-9-16
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A CW
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M2Wair Posted at 2018-9-16 04:03
lol sneak it in during a normal conversation, she won't notice...... Dinner was lovely, tasty, enjoyable, you out did yourself, I really enjoyed that, I bought an X5 and I wouldn't mind that dinner again tomorrow it was that tasty. Works every time .... remember to record it on your phone so it won't come back to bite you when it arrives. but but but I told you and you didn't say no then, so I thought it was ok it get it.

Hahahahahahahaha - knowing my wife she'd say "ah, thanks so much hun but how much is the X5"... she'd notice every word
2018-9-16
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Dirty Bird
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DJI Diana Posted at 2018-9-15 07:38
Hello Dirty Bird. Thank you for the additional information given. We will be waiting for the screenshot for us to assess the situation. Thank you for your support.

Diana - Just tried converting points from another computer.  Same issue.  It will only accept exchanging exactly 1800 points.  3600 or 5400 both fail with the "Only multiples of 180 will be accepted" message.  Screen shots attached.


1800 points

1800 points

3600 points

3600 points

5400 points

5400 points
2018-9-16
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DJI Susan
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Dirty Bird Posted at 2018-9-16 09:59
Diana - Just tried converting points from another computer.  Same issue.  It will only accept exchanging exactly 1800 points.  3600 or 5400 both fail with the "Only multiples of 180 will be accepted" message.  Screen shots attached.

Hi Dirty Bird, thanks for getting back to us. As the screenshot mentioned, you have exchanged 7200 points before, now the exchangeable points are about 9769-7200=2569, not enough to try 3600 or 5400, so the message will pop up, this is normal. No worries.
2018-9-16
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Dirty Bird
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DJI Susan Posted at 2018-9-16 18:15
Hi Dirty Bird, thanks for getting back to us. As the screenshot mentioned, you have exchanged 7200 points before, now the exchangeable points are about 9769-7200=2569, not enough to try 3600 or 5400, so the message will pop up, this is normal. No worries.

Lol.  Ok I was looking at the number in red thinking "I have that many available points".  It never occurred to me that the  number is total 'lifetime" accumulated points.  My mistake.  Thank you.
2018-9-16
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DJI Susan
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Dirty Bird Posted at 2018-9-16 18:46
Lol.  Ok I was looking at the number in red thinking "I have that many available points".  It never occurred to me that the  number is total 'lifetime" accumulated points.  My mistake.  Thank you.

You are welcome. Should there is any further question, feel free to contact us.
2018-9-17
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Lobstah Mobstah
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DJI Susan Posted at 2018-9-14 19:25
Hi Lobstah, sorry for the troubles. May I have the screenshot of the issue you mentioned? I'll report to the technicians to check the exact status, thanks so much!

I have tried on three separate browsers.

Here are screenshots of my homepage.  As you can see, the exchange button is unavailable.

https://www.dropbox.com/s/gzd7tktgec3ap72/points.pdf?dl=0

I have some things I'd like to order and it would be helpful if I could use my points and credits.
2018-9-17
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Lobstah Mobstah
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Also, how long after an order is placed and received is the credit available?
2018-9-17
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DJI Mindy
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Lobstah Mobstah Posted at 2018-9-17 11:00
Also, how long after an order is placed and received is the credit available?

Hi Lobstah, we have checked the system, everything is normal, did you try the Chrome? It seems you didn't input any numbers in the first frame, therefore, the 'Exchange' is grey.
If an order is placed, DJI Credit will be available to use approximately 15 days after delivery. No exchanges or refunds can be made during this period.
2018-9-17
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Lobstah Mobstah
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DJI Mindy Posted at 2018-9-17 20:10
Hi Lobstah, we have checked the system, everything is normal, did you try the Chrome? It seems you didn't input any numbers in the first frame, therefore, the 'Exchange' is grey.
If an order is placed, DJI Credit will be available to use approximately 15 days after delivery. No exchanges or refunds can be made during this period.

That was it.  Thank you!
2018-9-18
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DJI Mindy
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You are welcome, please let us know if you have any further concern.
2018-9-18
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Lobstah Mobstah
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How long does it take for forum points to be credited to my account?  I just exchanged 5,400 points.
2018-9-21
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Lobstah Mobstah
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The status says, "auditing".
2018-9-21
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DJI Susan
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Lobstah Mobstah Posted at 2018-9-21 05:34
The status says, "auditing".

Currently, the auditing of one month will be conducted on the beginning of next month and the turnaround is about 3-5 business days. The Credit will be released as long as the audit finished. If you have any questions, please kindly write an email to djifansforumadmin@dji.com, the designated team will help you.
2018-9-21
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