DJI Paladin
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Our apologies for the inconvenience. Just to verify, did you toggle the Power Switch in the Focus Handwheel? May I know if you already updated the firmware? How about connecting the Handwheel communication cable to the Osmo Pro directly, will it work? Kindly provide a short video showing the issue so that I can check it on my end. You can use google-drive or Drop-Box and provide the link here. Thanks for your support.
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