Our apologies for the inconvenience. Please turn off your firewall and Antivirus software and reinstall DJI Assistant 2 for Phantom. You can download the software using this link: https://www.dji.com/phantom-4/in ... te_search#downloads and follow the video tutorial below.
DJI Paladin Posted at 2018-9-15 04:35
Our apologies for the inconvenience. Please turn off your firewall and Antivirus software and reinstall DJI Assistant 2 for Phantom. You can download the software using this link: https://www.dji.com/phantom-4/info?site=brandsite&from=insite_search#downloads and follow the video tutorial below.
https://www.youtube.com/watch?v=mYSqz7R5zwI
I did do the whole calibration , swith of the drone and the camera was working , but gimbal dont work
So i switch of the drone again
Put it on again
Now am back to zero again. gimbal ad camera is not working
DJI Paladin Posted at 2018-9-15 04:35
Our apologies for the inconvenience. Please turn off your firewall and Antivirus software and reinstall DJI Assistant 2 for Phantom. You can download the software using this link: https://www.dji.com/phantom-4/info?site=brandsite&from=insite_search#downloads and follow the video tutorial below.
https://www.youtube.com/watch?v=mYSqz7R5zwI
I did recalibrate and it was correct , now camera and gimbal is still not moving or working ,
Kindly try to restore the setting to factory defaults and update the firmware using DJI Assistant 2 for Phantom. After that, try to calibrate the VPS again.
If the issue persists after following the post #9, I would recommend you to contact our support team to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). We have the professional data analysis team who would do their best to find out the reason of the issue and then the corresponding resolution would be provided. You can provide your case number here in case you need further assistance. Thanks for your support.