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New CS battery not charging
936 19 2018-9-18
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Paul_
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Just received a CS 5.5 and I2 powersupply from B&H this AM. When trying to charge the battery I only get a steady yellow (my first thought was it was green, but would call it yellow compared to the powersupply light) light, no indication of charging. Get the same results from either battery position. Battery arrived showing one bar which is what I would have expected.  Has anyone experienced this?
2018-9-18
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DJI Tony
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Hi, Sorry for the inconvenience. I would like to ask what charger did you use for you to charge the battery of your Crystal Sky? May we have a short video of this issue? You can use google drive or dropbox then provide the link here for further help. We'll be looking forward to our feedback. Thank you.
2018-9-18
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Paul_
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DJI Tony Posted at 2018-9-18 12:41
Hi, Sorry for the inconvenience. I would like to ask what charger did you use for you to charge the battery of your Crystal Sky? May we have a short video of this issue? You can use google drive or dropbox then provide the link here for further help. We'll be looking forward to our feedback. Thank you.

It was the hub that came with the CS, and the Inspire 2 180w power supply. All new today.
2018-9-18
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Paul_
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DJI Tony Posted at 2018-9-18 12:41
Hi, Sorry for the inconvenience. I would like to ask what charger did you use for you to charge the battery of your Crystal Sky? May we have a short video of this issue? You can use google drive or dropbox then provide the link here for further help. We'll be looking forward to our feedback. Thank you.

https://www.dropbox.com/s/lr5qhh ... 918_165210.mp4?dl=0

I have left it powered up for up to an hour, no change.
2018-9-18
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DJI Tony
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Paul_ Posted at 2018-9-18 13:01
https://www.dropbox.com/s/lr5qhhx56gml1av/20180918_165210.mp4?dl=0

I have left it powered up for up to an hour, no change.

Hi, Thanks for your prompt reply. How long did you leave the battery on the charging hub? As per checking our system that it says it's ready to charge.
2018-9-18
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Paul_
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DJI Tony Posted at 2018-9-18 13:32
Hi, Thanks for your prompt reply. How long did you leave the battery on the charging hub? As per checking our system that it says it's ready to charge.

Have left it there for a couple of hours, there is never a flashing green light.  The battery test showed one bar when I took it out of the box, it still shows one bar. There is no warmth in the power supply, hub or battery.  Please see new video, the yellow light stays on after battery is removed, and as you see the battery is still one bar,

https://www.dropbox.com/s/rhu99s ... 918_174610.mp4?dl=0
2018-9-18
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Sky Donkey
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Paul_ Posted at 2018-9-18 13:53
Have left it there for a couple of hours, there is never a flashing green light.  The battery test showed one bar when I took it out of the box, it still shows one bar. There is no warmth in the power supply, hub or battery.  Please see new video, the yellow light stays on after battery is removed, and as you see the battery is still one bar,

https://www.dropbox.com/s/rhu99snod2a1xms/20180918_174610.mp4?dl=0

Sounds like a duff charger fella, you not got a voltage checker to see whats coming out the end ?  
2018-9-18
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Paul_
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Sky Donkey Posted at 2018-9-18 15:14
Sounds like a duff charger fella, you not got a voltage checker to see whats coming out the end ?

26+v no load on all outputs, unless issues under load......
2018-9-18
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Paul_
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DJI Tony Posted at 2018-9-18 13:32
Hi, Thanks for your prompt reply. How long did you leave the battery on the charging hub? As per checking our system that it says it's ready to charge.

DJI Tony,

Since this is an out of box failure I am looking for a recommendation.  Should I return everything to B&H and reorder or does it just need a component replacement?  ie battery
2018-9-19
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DJI Tony
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Paul_ Posted at 2018-9-19 11:48
DJI Tony,

Since this is an out of box failure I am looking for a recommendation.  Should I return everything to B&H and reorder or does it just need a component replacement?  ie battery

Hi, We terribly apologize for the late response. I would like to clarify that you're using the charging hub of the CS together with the Inspire 2 180w power supply. Correct?
2018-9-19
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Paul_
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DJI Tony Posted at 2018-9-19 12:22
Hi, We terribly apologize for the late response. I would like to clarify that you're using the charging hub of the CS together with the Inspire 2 180w power supply. Correct?

Yes, all new out of box yesterday. Shown in both videos.
2018-9-19
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DJI Tony
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Paul_ Posted at 2018-9-19 12:25
Yes, all new out of box yesterday. Shown in both videos.

Is it the Inspire 1 180w battery charger or Inspire 2? Let me confirm this concern to our R&D engineers to see what would be the recommendation.
2018-9-19
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Paul_
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DJI Tony Posted at 2018-9-19 12:28
Is it the Inspire 1 180w battery charger or Inspire 2? Let me confirm this concern to our R&D engineers to see what would be the recommendation.

My yes answer was to your question. As I stated several times above the power supply is new and Inspire 2.
2018-9-19
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DJI Tony
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Paul_ Posted at 2018-9-19 12:42
My yes answer was to your question. As I stated several times above the power supply is new and Inspire 2.

Thanks for that because I want to make sure that everything is clear. You can check our compatible charger to our charging hub of the crystal sky and it seems that the Inspire 2 180w battery charger is not compatible with our charging hub. Please see the image below for your reference.

2018-9-19
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Paul_
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DJI Tony Posted at 2018-9-19 12:47
Thanks for that because I want to make sure that everything is clear. You can check our compatible charger to our charging hub of the crystal sky and it seems that the Inspire 2 180w battery charger is not compatible with our charging hub. Please see the image below for your reference.

[view_image]

DJI Tony,

This is getting rather confusing, the Inspire 2 180W is shown (second from the top) on the list you show.

The following link is what I have which appears to be the same.  https://www.dropbox.com/s/q63ivt ... 919_165700.jpg?dl=0

Am I missing something?
2018-9-19
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DJI Tony
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Paul_ Posted at 2018-9-19 13:32
DJI Tony,

This is getting rather confusing, the Inspire 2 180W is shown (second from the top) on the list you show.

Hi, Sorry for the confusion. I was able to check this and yes, it's the recommended one. I have forwarded the concern to our engineers for further advise. Kindly wait for our updates. Thank you for the support.
2018-9-19
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Sky Donkey
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The guys just spent over $800 bucks..Talk about pulling your own teeth....
2018-9-19
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Paul_
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DJI Tony Posted at 2018-9-19 14:10
Hi, Sorry for the confusion. I was able to check this and yes, it's the recommended one. I have forwarded the concern to our engineers for further advise. Kindly wait for our updates. Thank you for the support.

Thank you. Since I have a non functional CS, I would like to move ahead, when B&H opens again for business tomorrow, with RMA's to get replacement(s) on the way.
2018-9-19
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Paul_
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Sky Donkey Posted at 2018-9-19 14:14
The guys just spent over $800 bucks..Talk about pulling your own teeth....

I'm thinking root canal might feel better.
2018-9-20
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Sky Donkey
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Flight distance : 355157 ft
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Paul_ Posted at 2018-9-20 07:15
I'm thinking root canal might feel better.

Shocking Customer services buddy,  I hope all potential buyers are reading this ..  I feel your pain
2018-9-20
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