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Fell out of sky (need advice)
701029 701029 2018-9-20
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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Ok

I'm going to need some advice here regarding my accident today.

I have never seen this ever happen to anyone with a dji drone.

I was flying my spark for roughly around 6minutes from a full battery, 15 sattelites and in GPS mode; everything was perfect. Then out of no where the motors stopped and it fell from a height of 30 meters and hit the ground. Snapped 3 proppelers, extensive body damage on the top of it and full of dust.

So I took it home, put brand new propperlers on and gave it a clean to see if I can still fly it. To my disadvantage the RC now can't connect to the Spark the connection light on the RC is solid red and won't turn green. The Spark itself seems ok, but when I go to the app and click on camera only it shows nothing.

Pictures and video below

Can anyone explain to me what actualy happened and can I get it replaced since it's still under warranty?

20180920_181953 (2).jpg 20180920_181942.jpg
20180920_181947.jpg 20180920_182008 (1).jpg

Around the 1.50 mark the drone shutsdown







2018-9-20
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dj_dread
Captain
Flight distance : 648399 ft
Romania
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very sorry for your incident!
probably the flight records can show some error messages? sticks movement?
2018-9-20
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S-e-ven
Captain
Flight distance : 5835331 ft
Thailand
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Since the cam still captured something: Did your Spark get in contact with a raptor, perhaps?
2018-9-20
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nmac
First Officer
Flight distance : 256 ft
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Ouch!  sorry to hear and see that.  There are many hear that can help and guide you to not only to find out what happened and Your logs should be a big help understanding. To me it seemed like a prop or motor fail.  
2018-9-20
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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How can i get the flight records? It said motor obstructed right before it fell.
2018-9-20
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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How do i go about getting a replacement?
2018-9-20
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H. Arif - 6IX
First Officer
Flight distance : 258061 ft
Canada
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Mine did that too, are you sure you werent pressing some triggers, there is a sequence which kills the motors instantly.
2018-9-20
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Our apologies for the inconvenience. I would suggest you to contact out support team to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). We have the professional data analysis team who would do their best to find out the crash reason and then the corresponding resolution would be provided. You can provide your case number here in case you need further assistance. Thanks for your support.
2018-9-20
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Northwood
Captain
Flight distance : 1225039 ft
Canada
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Why were you flying so close to that Radar installation?  That in my opinion would be very risky indeed.  You can upload your flight logs to http://www.phantomhelp.com/LogViewer/Upload/  and then paste the resulting URL back here so we can see what happened. There are instructions on that page on how to find them on your mobile device.

Sorry for your crash, but I think it was avoidable.
2018-9-20
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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H. Arif - 6IX Posted at 2018-9-20 04:17
Mine did that too, are you sure you werent pressing some triggers, there is a sequence which kills the motors instantly.

I was only moving the drone up not using the right joystick at all
2018-9-20
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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Northwood Posted at 2018-9-20 05:00
Why were you flying so close to that Radar installation?  That in my opinion would be very risky indeed.  You can upload your flight logs to http://www.phantomhelp.com/LogViewer/Upload/  and then paste the resulting URL back here so we can see what happened. There are instructions on that page on how to find them on your mobile device.

Sorry for your crash, but I think it was avoidable.

I flew here a few times before and nothing happened so I don't think it had anything to do with the tower.
2018-9-20
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Northwood
Captain
Flight distance : 1225039 ft
Canada
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nhadley Posted at 2018-9-20 05:15
I flew here a few times before and nothing happened so I don't think it had anything to do with the tower.

Well, hopefully not...  anyway, lets see your flight log,  that may reveal the cause.
2018-9-20
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darkuser999
lvl.2
Flight distance : 51890 ft
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Mine did the same thing today (see my thread)...i will be interested to know what is causing this.

Are the more expensive drones more reliable in this regard?
2018-9-20
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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Northwood Posted at 2018-9-20 05:45
Well, hopefully not...  anyway, lets see your flight log,  that may reveal the cause.

I've got another problem, when I connect my Spark to my pc via usb cable my pc won't recognise it now. So I'm thinking the Spark is damaged so much I can't use a usb cable to connect to anything. Is there another way to get my flight log?
2018-9-20
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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darkuser999 Posted at 2018-9-20 05:47
Mine did the same thing today (see my thread)...i will be interested to know what is causing this.

Are the more expensive drones more reliable in this regard?

Ill check your thread
2018-9-20
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msinger
Captain
Flight distance : 183694 ft
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United States
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nhadley Posted at 2018-9-20 05:49
I've got another problem, when I connect my Spark to my pc via usb cable my pc won't recognise it now. So I'm thinking the Spark is damaged so much I can't use a usb cable to connect to anything. Is there another way to get my flight log?

You can still look at the TXT flight log from your mobile device. Follow the instructions here.
2018-9-20
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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Here's my flight log can someone try and see what happened here

http://www.phantomhelp.com/LogViewer/WCTIT513RNN7SVLUDKAM/
2018-9-20
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drewhoover
Second Officer
Flight distance : 323455 ft
United States
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Your battery was not plugged in all the way. Before powering on the Spark, be sure to push it in until it clicks!!
2018-9-20
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H. Arif - 6IX
First Officer
Flight distance : 258061 ft
Canada
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nhadley Posted at 2018-9-20 05:10
I was only moving the drone up not using the right joystick at all

Have you contacted DJI support via chat online.
2018-9-20
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msinger
Captain
Flight distance : 183694 ft
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United States
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This crash was definitely not caused by improperly installed battery.

@nhadley, I have a few questions for you:

1) Were all of the props attached when you found your Spark?
2) Did you have any type of 3rd party accessories installed on your Spark?
3) Did you see any birds flying in the area?
2018-9-20
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Flighty
Captain
Flight distance : 1977175 ft
Croatia
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Whatever happened it surely relates and starts with the Motor Obstruction message, need to try establish what caused that??,, maybe a bird??
2018-9-20
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Alex B.
Captain
Flight distance : 4622680 ft

Spain
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Sorry for you loss
Maybe the battery got detached mid flight, if you didn’t have the battery clip and also if you have the old style battery.

Fly safely all
Alex
2018-9-21
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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msinger Posted at 2018-9-20 18:59
This crash was definitely not caused by improperly installed battery.

@nhadley, I have a few questions for you:

Hi msinger

yes all props we attached after impact
3 were snapped and one was fine

no third party accessories all dji standard from box

no birds at all, I had visual line of sight right before the motor shut off
2018-9-21
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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drewhoover Posted at 2018-9-20 17:06
Your battery was not plugged in all the way. Before powering on the Spark, be sure to push it in until it clicks!!

Hi drewhoover

My batteries were clipped in secure, the photo is showing the buldge which was caused by the impact.
2018-9-21
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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This is the log right when the motors shut off . No bird, the battery was clipped in secure, and I didn't accidently used the controller to shut off motors in mid flight, something internal turned my Spark vertical


2018-9-21
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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Flighty Posted at 2018-9-20 21:28
Whatever happened it surely relates and starts with the Motor Obstruction message, need to try establish what caused that??,, maybe a bird??

Yes, you're right

This is surely not on my part
2018-9-21
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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S-e-ven Posted at 2018-9-20 03:39
Since the cam still captured something: Did your Spark get in contact with a raptor, perhaps?

Raptor?

No idea what that is
2018-9-21
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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H. Arif - 6IX Posted at 2018-9-20 17:18
Have you contacted DJI support via chat online.

DJI support chat online is not available in Australia, only in the United States and UK.
2018-9-21
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JJBspark
Captain
Flight distance : 8414259 ft
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Netherlands
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Hi,

2 motors were blocked. #2 en #4, opposite motors.

If it was a bird than i would think motors in sequence were hit, not like this.

Why blocked? i have no idea.

cheers
JJB
Analysis1.png
2018-9-21
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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JJBspark Posted at 2018-9-21 04:16
Hi,

2 motors were blocked. #2 en #4, opposite motors.

Holy crap, how did you get this information?

Thanks so much i'm going to use this for my case to get a replacement.

What do you think caused this fault?
2018-9-21
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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So let's what DJI has to say about this problem


Dear Normanhadley,
Thank you for contacting DJI Support.
Your request (1372143) has been received and is being reviewed by our technical support representatives. We will contact you soon. (Business hour: Monday to Friday, from 09:00 am to 18:00 pm GMT+8:00)
Meanwhile, you may find the useful answer from one of these tutorials http://s.dji.com/Youtube-DJI.
Best Regards,
DJI Technical Support
2018-9-21
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H. Arif - 6IX
First Officer
Flight distance : 258061 ft
Canada
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nhadley Posted at 2018-9-21 03:19
DJI support chat online is not available in Australia, only in the United States and UK.

Than, you should ask a forum moderator to look into your case. good luck
2018-9-21
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nhadley
lvl.3
Flight distance : 126266 ft
Australia
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H. Arif - 6IX Posted at 2018-9-21 04:56
Than, you should ask a forum moderator to look into your case. good luck

Thanks I think I will..

Anyone in mind?

I'm still pretty new here..
2018-9-21
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S-e-ven
Captain
Flight distance : 5835331 ft
Thailand
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nhadley Posted at 2018-9-21 03:18
Raptor?

No idea what that is

2018-9-21
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JJBspark
Captain
Flight distance : 8414259 ft
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Netherlands
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nhadley Posted at 2018-9-21 04:36
Holy crap, how did you get this information?

Thanks so much i'm going to use this for my case to get a replacement.

Hi,

Its all written in the flightrecord file!

cheers
JJB
2018-9-21
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JJBspark
Captain
Flight distance : 8414259 ft
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Netherlands
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wow!!  what a great picture!!! omg, those claws ; happy i am not that little mouse he/she is after.....
2018-9-21
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Sidd Finch
First Officer
Flight distance : 256 ft
United States
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nhadley Posted at 2018-9-21 04:45
So let's what DJI has to say about this problem

I am sorry to hear your drone took a dive.

I would suggest replying to the DJI e-mail and place your case number in the subject line of the e-mail and please ask for a status. In my experience DJI have been pretty helpful. I would also recommend that  yu refrain from going down the "I am really angry" route. My guess is that they get a ton or returns so it might be a matter of when you hit there queue.

I like your videos so I hope you get back up and flying again soon.

Sidd
2018-9-21
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Tentoes
Captain
Flight distance : 4681243 ft
United States
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Looks like it landed on its top.

Wonder what stopped two motors. Very odd. If it was attacked by a bird, you probably would have seen it and your thread would be, "Hawk killed my spark!"

I hope DJI does you well.
2018-9-21
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62+
Captain
Flight distance : 1321991 ft
South Africa
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Sorry for your loss.
Trust DJI replace your Spark soon.
2018-9-21
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H. Arif - 6IX
First Officer
Flight distance : 258061 ft
Canada
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nhadley Posted at 2018-9-21 05:05
Thanks I think I will..

Anyone in mind?

DJI Gamora
DJI Steven
DJI Grace
DJI Mindy
DJI Tony

Good Luck
2018-9-21
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