Please select Into the mobile phone version | Continue to access the computer ver.
IOS 12.0 and sync of flight records
843 39 2018-9-20
Uploading and Loding Picture ...(0/1)
o(^-^)o
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

When I try to sync my flight records to the cloud using my iPad and IOS 12.0 it keeps failing to sync .



2018-9-20
Use props
Alex B.
Captain
Flight distance : 4622680 ft

Spain
Offline

Although it says failed, if you check then you will see that the records did update after all.
Check your distance on the logs and here on the forum, they’re the same.

Fly safe
Alex
2018-9-21
Use props
DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.
2018-9-21
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

DJI Paladin Posted at 2018-9-21 07:41
Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.

Here is the screenshot that you asked for.
2018-9-21
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

DJI Paladin Posted at 2018-9-21 07:41
Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.

It won’t let me upload my screenshot.  It says larger than 100mb.
2018-9-21
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

DJI Paladin Posted at 2018-9-21 07:41
Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.

/Volumes/MY PASSPORT/MacBook Pro Retina backup/Pictures/Photos Library.photoslibrary/resources/proxies/derivatives/45/01/145fa/UNADJUSTEDNONRAW_thumb_145fa.jpg
2018-9-21
Use props
Alex B.
Captain
Flight distance : 4622680 ft

Spain
Offline

The records do update even that it says update failed!!!
Compare your distance here on the forum and in the records, they’re the same!!!
Mine also always says update failed but it does update.
I think it’s just a little bug in the software.

Fly safe
Alex
2018-9-21
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

DJI Paladin Posted at 2018-9-21 07:41
Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.

2018-9-21
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline


I had to go to a non IOS 12 device to upload screen shot.  But here it is
2018-9-21
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

Alex B. Posted at 2018-9-21 19:00
The records do update even that it says update failed!!!
Compare your distance here on the forum and in the records, they’re the same!!!
Mine also always says update failed but it does update.

Alex, It looks like the records were indeed updated but I don’t know if they’re complete or not.  Makes me sorry that I upgraded to IOS 12.
2018-9-21
Use props
Northwood
Captain
Flight distance : 1155430 ft
Canada
Offline

Mine finally synced on the iPhone 8+ after trying numerous times.  No issues on my Samsung tablet also.  You just have to keep trying, as Alex pointed out, the data is actually there.  Bound to be some lumps and bumps with the new OS, and the latest Go.  I like 12, its made my old iPhone 5s snappy too.  Dont give up!
2018-9-21
Use props
H. Arif - 6IX
First Officer
Flight distance : 258061 ft
Canada
Offline

Has IOS 12 been oficially released or is it a Beta version?
2018-9-21
Use props
Flighty
Captain
Flight distance : 1977175 ft
Croatia
Offline

Just a question,, when you tried to download your Flight Records did you log in with username and password??
2018-9-22
Use props
LIk LIk Balus
lvl.4
Flight distance : 326204 ft
Australia
Offline

I’m having exactly the same problem, it’s either a bug in the Go App or the IOS 12 update, no problems before I updated the Go App and IOS software on the phone.
2018-9-22
Use props
Flighty
Captain
Flight distance : 1977175 ft
Croatia
Offline

Just tried my iPad Air 2 which was recently updated to IOS 12, and after flying this morning the Flight Records synchronized with no problems!!
2018-9-22
Use props
Alex B.
Captain
Flight distance : 4622680 ft

Spain
Offline

H. Arif - 6IX Posted at 2018-9-21 23:13
Has IOS 12 been oficially released or is it a Beta version?

It’s the official release.

Fly safe
Alex
2018-9-22
Use props
A CW
Captain
Flight distance : 13838848 ft
  • >>>
United Kingdom
Offline

Log out of your DJI account then log back in
2018-9-22
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

Northwood Posted at 2018-9-21 19:43
Mine finally synced on the iPhone 8+ after trying numerous times.  No issues on my Samsung tablet also.  You just have to keep trying, as Alex pointed out, the data is actually there.  Bound to be some lumps and bumps with the new OS, and the latest Go.  I like 12, its made my old iPhone 5s snappy too.  Dont give up!

Northwood, thanks for the advice.
2018-9-22
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

H. Arif - 6IX Posted at 2018-9-21 23:13
Has IOS 12 been oficially released or is it a Beta version?

It has officially been released.  I downloaded it Thursday night.
2018-9-22
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

Flighty Posted at 2018-9-22 02:31
Just a question,, when you tried to download your Flight Records did you log in with username and password??

I did it through my DJI Go 4 app after flying.  I was trying to upload to the DJI cloud.
2018-9-22
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

LIk LIk Balus Posted at 2018-9-22 02:53
I’m having exactly the same problem, it’s either a bug in the Go App or the IOS 12 update, no problems before I updated the Go App and IOS software on the phone.

I didn't have the problem before updating my DJI GO 4 app and updating to IOS 12 either.  I posted in the Facebook Spark support group and 1 person said he updated to IOS 12 but not the DJI app.  He can sync with no problem.
2018-9-22
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

Flighty Posted at 2018-9-22 03:23
Just tried my iPad Air 2 which was recently updated to IOS 12, and after flying this morning the Flight Records synchronized with no problems!!

Are you using the latest DJI app?
2018-9-22
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

A CW Posted at 2018-9-22 05:27
Log out of your DJI account then log back in

A CW, I tried signing out of my DJI GO 4 app then signing back in just now.  same problem still exists.  My sync gets up to 79% then slows down, gets to 99% then says sync failed, retry.
2018-9-22
Use props
A CW
Captain
Flight distance : 13838848 ft
  • >>>
United Kingdom
Offline

Texas Tornado Posted at 2018-9-22 09:13
A CW, I tried signing out of my DJI GO 4 app then signing back in just now.  same problem still exists.  My sync gets up to 79% then slows down, gets to 99% then says sync failed, retry.

The only time that happened with me is when my FW on my iPhone was out of date but I see you're on IOS12 so I have no idea. May be an issue with DJI servers. Try again over another wifi connection or cellular (if you have that on your iPad). I updated a few days ago on my iPad with no probs.
2018-9-22
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
United States
Offline

Using DJI GO 4 app version 4.3.2 and IOS version 12.0
2018-9-22
Use props
A CW
Captain
Flight distance : 13838848 ft
  • >>>
United Kingdom
Offline

Texas Tornado Posted at 2018-9-22 09:18
Using DJI GO 4 app version 4.3.2 and IOS version 12.0

Yeah, it should work. May be it is at DJI's end so best to try later. Don't delete/reinstall the app or you'll lose any records that have not been synched.
2018-9-22
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

A CW Posted at 2018-9-22 09:24
Yeah, it should work. May be it is at DJI's end so best to try later. Don't delete/reinstall the app or you'll lose any records that have not been synched.

A CW, I updated the firmware on my iPhone X and both my iPad Air and iPad Mini 4 on Thursday night to IOS 12.0.  Now I can’t upload screenshots.  Had to upload the screenshot from an iPod with older DJI GO 4 software and older IOS software.
2018-9-22
Use props
H. Arif - 6IX
First Officer
Flight distance : 258061 ft
Canada
Offline

Alex B. Posted at 2018-9-22 03:58
It’s the official release.

Fly safe

Oh ok, I don't think I've updated yet. thanks
2018-9-22
Use props
H. Arif - 6IX
First Officer
Flight distance : 258061 ft
Canada
Offline

Texas Tornado Posted at 2018-9-22 08:52
It has officially been released.  I downloaded it Thursday night.

Okay, thanks. will do it soon.
2018-9-22
Use props
LIk LIk Balus
lvl.4
Flight distance : 326204 ft
Australia
Offline

I’also tried logging out then back in, no success. Pretty much exactly the same symptoms that TT has. I’ll keep trying and give the drone another fly later today and try another sync. Bit frustrating!
2018-9-22
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

LIk LIk Balus Posted at 2018-9-22 14:17
I’also tried logging out then back in, no success. Pretty much exactly the same symptoms that TT has. I’ll keep trying and give the drone another fly later today and try another sync. Bit frustrating!

Please let me know if you find a solution.
2018-9-22
Use props
LIk LIk Balus
lvl.4
Flight distance : 326204 ft
Australia
Offline

Certainly will
2018-9-22
Use props
Flighty
Captain
Flight distance : 1977175 ft
Croatia
Offline

Texas Tornado Posted at 2018-9-22 09:00
Are you using the latest DJI app?

I am using DJI Go  v 4.3.1,,, (on the iPad)
2018-9-22
Use props
A CW
Captain
Flight distance : 13838848 ft
  • >>>
United Kingdom
Offline

Texas Tornado Posted at 2018-9-22 10:32
A CW, I updated the firmware on my iPhone X and both my iPad Air and iPad Mini 4 on Thursday night to IOS 12.0.  Now I can’t upload screenshots.  Had to upload the screenshot from an iPod with older DJI GO 4 software and older IOS software.

Hopefully DJI will fix it soon.
2018-9-23
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline

Flighty Posted at 2018-9-22 22:31
I am using DJI Go  v 4.3.1,,, (on the iPad)

I’m using version 4.3.2 have the same problem on all devices.
2018-9-23
Use props
Alex B.
Captain
Flight distance : 4622680 ft

Spain
Offline

UPDATE!!!
Even though it says sync failed in reality the update is successful.
I double checked yesterday by updating my second device that wasn’t updated in ages,
And everything updated correctly as it is on my iPad.
You can check yourselves by comparing the distance flown on the forum and in records, also there’s a little white cloud next to the records, which means that they are in the Cleo d and updated successfully.
It’s just a bug in the app with the end wording, nothing else, this time that is

Fly safely
Alex
2018-9-24
Use props
Alex B.
Captain
Flight distance : 4622680 ft

Spain
Offline

Cleo d was meant to say cloud
2018-9-24
Use props
Northwood
Captain
Flight distance : 1155430 ft
Canada
Offline

I have the same issue on iOS, but its fine on Android....  (that crowd is silently cheering i bet   )  The records go up, but it takes numerous tries before I get success on the iPhone.  Its gotta be Go...., as It happened before the 12 update.
2018-9-24
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
Offline


Thank you very much.
2018-9-25
Use props
Texas Tornado
lvl.4
Flight distance : 1697526 ft
United States
Offline

Everything works fine now with IOS 12.0 and DJI GO 4 version 4.3.3.
2018-10-4
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules