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1099 9 2018-9-21
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chiplifter
Captain
Flight distance : 745180 ft
Netherlands
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I was not able to buy a new osmo+ in Netherlands or in the DJI store but Could buy a demo model from a shop.How can I register this osmo+ to DJI and receive the osmo icon under my avatar?
2018-9-21
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DJI Natalia
Administrator

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Hi there. Sorry for the inconvenience caused. You just need to activate it on DJI Go app and please make sure to use the same email address that you used to your DJI Account to add it under your Avatar. Should you have further question, please let me know. Thank you.
2018-9-21
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chiplifter
Captain
Flight distance : 745180 ft
Netherlands
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DJI Natalia Posted at 2018-9-21 14:25
Hi there. Sorry for the inconvenience caused. You just need to activate it on DJI Go app and please make sure to use the same email address that you used to your DJI Account to add it under your Avatar. Should you have further question, please let me know. Thank you.

Thanks for replying Nathalia but issue is not fixed.
I am registered with my account (even my Mavic flights synced with go4 app  are received in the DJI Go app) but the Osmo does not show up under my avatar.
2018-9-21
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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Read following thread: https://forum.dji.com/thread-126633-1-1.html
2018-9-22
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chiplifter
Captain
Flight distance : 745180 ft
Netherlands
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Mari Posted at 2018-9-22 07:07
Read following thread: https://forum.dji.com/thread-126633-1-1.html

Thanks Mari,
I will try that.
2018-9-22
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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DJI Natalia should also read my link because the icon doesn't always show up automatically after registration...
2018-9-23
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chiplifter
Captain
Flight distance : 745180 ft
Netherlands
Offline

Mari Posted at 2018-9-23 10:37
DJI Natalia should also read my link  because the icon doesn't always show up automatically after registration...

I did logout and login at my account, but stil no icon.
I will send DJI Natalia a DM.
Thanks anyway.
2018-9-23
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chiplifter
Captain
Flight distance : 745180 ft
Netherlands
Offline

DJI Natalia Posted at 2018-9-21 14:25
Hi there. Sorry for the inconvenience caused. You just need to activate it on DJI Go app and please make sure to use the same email address that you used to your DJI Account to add it under your Avatar. Should you have further question, please let me know. Thank you.

Hi Natalia. I tried, but no succes. I have send you a PM with serialnumbers. Can you look into this?
Thanks in advance.
2018-9-24
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DJI Natalia
Administrator

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chiplifter Posted at 2018-9-24 23:21
Hi Natalia. I tried, but no succes. I have send you a PM with serialnumbers. Can you look into this?
Thanks in advance.

Hi, sorry for the late reply. I already sent you a PM. Please kindly check. Thank you.
2018-9-25
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chiplifter
Captain
Flight distance : 745180 ft
Cabo Verde
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Mari Posted at 2018-9-23 10:37
DJI Natalia should also read my link  because the icon doesn't always show up automatically after registration...

My osmo is second hand, registered by the reseller and it seems serials cannot be transferred to another account. DJI should make this possible.
2018-10-7
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