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Air Encoder Error
493 5 2018-9-23
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drewhoover
Second Officer
Flight distance : 323455 ft
United States
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Hello,
I have had an issue with a Phantom 4 Advanced that I have been trying to fix for the past week or so. Two of my previous threads can be found here: (Thread 1), (Thread 2).
The main problem is with the gimbal not responding. But recently, an "Air Encoder Error" has popped up.
There is a red triangle with a "!" in the middle, with the warning "Air Encoder Error (0x2800020). Below this error, it has a small wrench that says "Restart Airctaft. Contact DJI Support if it persists after restart." An image of this is attached to this thread.
Before anyone asks, YES I did restart the drone multiple times and YES the error still persists. I figured I would see if anyone on the forum knew what this error code meant, and if it is the cause of my problem.
If anyone could help me out with this, it would be great!
Thank you so much,
Drew Hoover

Error Code

Error Code
2018-9-23
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Cetacean
Captain
Flight distance : 2494390 ft
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United States
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Aloha Drew,

     It looks like this issue need DJI's direct involvement as noted in your screen capture.  I have contacted DJI Natalia to see if she can help you get through this process.  She is very helpful.

Aloha and Drone On!
2018-9-23
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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Just may have to bite the bullet and send it in.
2018-9-24
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drewhoover
Second Officer
Flight distance : 323455 ft
United States
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Cetacean Posted at 2018-9-23 21:40
Aloha Drew,

     It looks like this issue need DJI's direct involvement as noted in your screen capture.  I have contacted DJI Natalia to see if she can help you get through this process.  She is very helpful.

Thanks, and let me know what she says!
2018-9-24
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Cetacean
Captain
Flight distance : 2494390 ft
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United States
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drewhoover Posted at 2018-9-24 07:41
Thanks, and let me know what she says!

Aloha Drew,

     Keep an eye out.  It is likely she will respond in one of your threads.  Her information and assistance will be for you and your friend.

Aloha and Drone On!
2018-9-24
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DJI Natalia
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drewhoover Posted at 2018-9-24 07:41
Thanks, and let me know what she says!

Hi, Drew. I already replied to your PM. Please kindly check it out. If you have further question, please let me know. Thank you.
2018-9-25
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