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Flight Record sync - Fails
1154 10 2018-9-25
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dronesondemand
lvl.2
Flight distance : 728635 ft
United Kingdom
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I have been trying to sync since Sunday 23rd September and every time the App reaches 100% it then shows a message 'Sync Failed. Retry'.  This happens for a full sync and also the last 1 month.

Usually this issue seems to rectify itself with 24 hours.

I have tried:

  • Logging out of Go4 and and back in again
  • Logging out of Go4, rebooting the device then loggin back in again
  • Wifi and cell connection


Any DJI staffer able to confirm whether the servers are down?

Thanks,

Matthew
2018-9-25
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sky wombat
Captain
Flight distance : 661778 ft
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dronesondemand how many flights have you synched already? I had a similar issue, delete some flights from the Go app and then uploaded new flights without a problem. No idea why it worked but there you go.
If you have it, what was last flight recorded in airdata  (https://airdata.com)
2018-9-25
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Aardvark
Captain
Flight distance : 384432 ft
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Try updating DJI Go 4 to V4.3.3 this seems to have resolved the problem for some.
2018-9-25
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Our apologies for the inconvenience. May I know the current version of you DJI Go 4 App and mobile device your are using?
2018-9-25
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ALABAMA
Captain
Flight distance : 10356965 ft
United States
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I think they've been having problems with their servers lately.  
2018-9-25
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dronesondemand
lvl.2
Flight distance : 728635 ft
United Kingdom
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DJI Paladin Posted at 2018-9-25 05:45
Our apologies for the inconvenience. May I know the current version of you DJI Go 4 App and mobile device your are using?

It's 4.3.2 on iOS 11.4.1
2018-9-25
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dronesondemand
lvl.2
Flight distance : 728635 ft
United Kingdom
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Thanks Aardvark - Updating V4.3.3 (release to me yesterday) has solved the issue.
2018-9-25
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Aardvark
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Flight distance : 384432 ft
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dronesondemand Posted at 2018-9-25 08:17
Thanks Aardvark - Updating V4.3.3 (release to me yesterday) has solved the issue.

Good to hear, and it works well on iOS 12 as well
2018-9-25
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djiuser_7BQObmSngoyz
lvl.1

Italy
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Aardvark Posted at 2018-9-25 14:30
Good to hear, and it works well on iOS 12 as well

Why I don't find the 4.3.3 upgrade?
2018-10-1
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djiuser_7BQObmSngoyz
lvl.1

Italy
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djiuser_7BQObmSngoyz Posted at 2018-10-1 01:35
Why I don't find the 4.3.3 upgrade?

Sorry! Find it!
2018-10-1
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Aardvark
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2018-10-1
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