Kyokushin
lvl.4
Flight distance : 296381 ft
Poland
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Of course they answer.... and have a lot of humor.
Dear M.E.
As i wrote below, i upgraded my Drone to the latest 1.2.6 firmware and issue is still not resolved.
Sincerely,
Andrew
From: DJI Technology
Sent: Monday, June 15, 2015 11:31 PM
To: Andrzej
Subject: [DJI Technology ] Re: Video lag issue in Phantom 3
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Your request (149432) has been updated. To add additional comments, reply to this email.
M. E. M. E. (DJI Technology )
Jun 15, 14:31
Dear Andrzej,
Thank you for your response. I do see where there was a recent firmware update on the download page. Why not update to the current firmware to see if this helps resolve your issue.
Thank you for choosing DJI,
"The Future of Possible!”
DJI Customer Service North America
Andrzej Ry
Jun 15, 11:11
DJI,
In whole respect and sorry for language, but we waiting 3 weeks for update, and today, things goes only worse: Please do not give me a shit.
My device is much faster than supported devices, and it worked FINE, even on 1.1.9 firmware.
I have 2 GB of ram with 4 core Atom 1.9GHz processor. It is new and modern device (lenovo Tab S8-50 ). I have no any bloatware, I removed any useless software.
And after running DJI pilot app my RAM is consumed only in 55%.
On 1.1.9 firmware i have ~75% CPU usage with GPS and about 11 satellites, but fortumantely without lags and stuttering. Only standard about 200ms delay.
Now, on 1.2.6 firmware I have 85-90% CPU usage with GPS and about 11 satellites, and i have got stuttering and lag issues sometimes, it is less smooth that was. It is worse than ever.
My Tablet is working fine on boosted 1.9 Mhz, there is no throttling and overheating.
More satellites = more problem, bigger CPU consumption and bigger lag. Without sattelites i have 55-60% CPU usage on tablet.
When You fix that?
Please read this topic, a lot of people have this problem:
http://forum.dji.com/thread-16777-1-1.html
Best regards,
Andrew
M. E. M. E. (DJI Technology )
Jun 15, 10:43
Dear Andrew,
Thank you for contacting DJI. Have you checked out the actual video source to see if it is stuttering or is this more of an FPV issue? Please make sure that the mobile unit you are using has the latest operating system as well as 3 gigs of ram open in memory. Also, refer to the Specs link to make sure that you are using a compatible device: http://www.dji.com/product/phantom-3/spec
You also may want to try to record at a lower playback setting to see if this helps with your current issue.
Thank you for choosing DJI,
"The Future of Possible!”
DJI Customer Service North America
Andrzej Ry
Jun 11, 00:36
Hello
When Video lag issue in Phantom 3 drone will be fixed?
My question is related to this topic:
http://forum.dji.com/thread-16777-1-1.html
Your Community is waiting two weeks for fix.
This is real probelm, all of phantom 3 drones are grounded, people cannot use camera for flying.
One of user crashed his phantom because of that.
Issue exist ALSO on SUPPORTED devices such as Nesus 7 2013, Note 3 and Nexus 9. It exist too on high (much more powerful than devices on supported list) end Galaxy S tablets.
Problem appeared after 1.1.9 firmware
Phantom 3 is your flagship product and this is great product, but it was broken my 1.1.9 f/w
Dear DJI, please make Your statement and assure community you are aware this problem and you working on fix.
We cant fly at now.
--
Sincerely,
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