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Factory Reset fails remote control
1995 8 2018-9-29
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Ovi 1
First Officer
Flight distance : 351545 ft
United States
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When I try to reset the remote to factory settings it fails I need help.

Thank you
Screen Shot 2018-09-29 at 10.29.37 PM.png
2018-9-29
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DJI Wanda
Administrator
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Hi. We apologize for the inconvenience. Did you try to reinstall the app or try a different USB cable?
2018-9-30
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Ovi 1
First Officer
Flight distance : 351545 ft
United States
Offline

I tried all that no luck . It never worked for me. The reason I’m trying to reset is because my left stick without me touching it just gets triggered.
2018-9-30
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DJI Tony
Super Moderator

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Ovi 1 Posted at 2018-9-30 10:14
I tried all that no luck . It never worked for me. The reason I’m trying to reset is because my left stick without me touching it just gets triggered.

Hi. Sorry for the late response. If that the case, I would like to ask if you manage to do the RC calibration to see if your joysticks are working properly? Please keep us posted on the latest progress. Thank you for the support.
2018-9-30
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Ovi 1
First Officer
Flight distance : 351545 ft
United States
Offline

I already try to calibrate the sticks with the same results . I was waiting for the latest firmware update to see if that will fix my problem but sims like the controller maybe is bad
2018-9-30
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vns4718
lvl.1

United States
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Hello Ovi 1, have you managed to reset your controller? I ran into the same issue. Tried everything, it still state "factory reset failed". Thanks.
2018-10-22
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Ovi 1
First Officer
Flight distance : 351545 ft
United States
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Send the remote back to dji . Was defective. They send me a new one .
2018-10-22
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djiuser_gkSP1M3CBsAO
lvl.1
Flight distance : 68166 ft
Portugal
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Hi!
I have the same problem. Already send to DJi and they send me the same remote woth the same problem!
Can you do the Factory reset with the new one?
2019-7-6
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fans5a1b28a6
lvl.1
Flight distance : 15180 ft
Canada
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I have the same Issue, have you had any luck fixing it?
1-11 17:18
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