Richdon
lvl.3
Flight distance : 479045 ft
United States
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hallmark007 Posted at 2018-10-2 13:21
Read their shipping policy on their site, it clearly says 5 days DHL express 14/21 days snail mail , nothing about 3 days. This is all a little bit unfair to a company that has an exemplary track record , yes by all means have a little whinge if they are 3/4 days late, but to call them Scammers is someone just being hysterical.
I believe it a little harsh to call them scammers.
But I to have a very similar issue right here in the US. I ordered my lenses almost 3 weeks ago, and I also paid for expedited shipping to Miami Florida. I ordered way before there first ship date of 22Sept, and 2 weeks before there ship date of 29Sept. Yet all I have gotten is a USPS tracking number from 2 weeks ago that clearly says it has not been dropped off yet. But others that ordered after me in another country are getting theirs. I am not upset with those that are receiving theirs. In fact I am happy for them. All I want is for Polarpro to tell me why I am not getting mine.
For the comment of have you called, I have called "MANY" times, there is only and answering machine.
Now I honestly get the posters concerns, but I still will not call them scammers. Actually, as long as they tell me what is up with my shipment and ship it, I will continue to do business with them. But that is only because in the past they have been a great stand up company.
In the past I have ordered well over $1000 of there products. Mostly from best buy, and for the most part it has all been good quality. This time I ordered $260 worth of filters, and I see that some of these filters are already shipping on Amazon. Actually I even ordered a set (small set) on Amazon today to see if I get them before the ones I ordered from Polarpro.
Also please understand that the poster is correct, this is not a DHL problem. DHL cannot deliver something to you if they don't have it in there hands to deliver it. I mean I don't think they have a "Star Trek (replicator) matter generator" or a special 3d printer that prints Polarpro filters and packaging. But maybe they do.
This is straight from USPS:
Tracking Number: 9405-------------------------------32Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available.
StatusPre-ShipmentSeptember 23, 2018 at 7:59 pm Shipping Label Created, USPS Awaiting Item COSTA MESA, CA 92627
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