To DJI Support and Management,

Please pass on my sincere thanks to the guys in the European repair centre for getting my drone back to me in time for my next trip to the Seychelles and Mauritius. When I sent my drone in for repair, I noted my impending holiday and support said they'd do everything they could to help me out. I've had my frustrations with DJI Support (Australia) in the past with my Phantom 4 Pro with slow response times and getting multiple drones back from warranty repair with issues and having to send the replacement straight back but in this case, the team have delivered! Lo and behold, I received my drone back today and we're departing for our trip tomorrow. I also noted that they sent the drone back with express shipping so I couldn't be happier.

There's a lot of negative threads on here targeted at support (most of them are warranted - let's be honest, DJI supoprt hasn't exactly been world class over the years) but I just thought I'd change the tone up a little and congratulate the European team on a fantastic job.

Can the admins please pass on my sincere thanks to the guys and management in the repair and support centre. My only critical feedback would be that email communications were somewhat slow and/or unresponsive so if you can tune that up, you're heading for great things.

Thank you DJI Europe!

John

Yup I concur the repair guys in Holland are top notch, can't fault them whatsoever.  Had me back in the air in quick time.

Hello John. Thank you for sharing your experience and your positive feedback with DJI. I'm glad to hear that you liked our service. We will keep going and provide more professional service to our customers. Should you have any further questions, please feel free to contact us at any time, we're glad to help. Have fun and happy flying.

M2Wair Posted at 2018-10-4 15:43
Yup I concur the repair guys in Holland are top notch, can't fault them whatsoever.  Had me back in the air in quick time.

My repair was done in Germany but I've dealt with the Dutch repair centre in the past and they were also incredible. Australia leaves a lot to be desired in comparison.

DJI Natalia Posted at 2018-10-4 15:43
Hello John. Thank you for sharing your experience and your positive feedback with DJI. I'm glad to hear that you liked our service. We will keep going and provide more professional service to our customers. Should you have any further questions, please feel free to contact us at any time, we're glad to help. Have fun and happy flying.

Hi Nathalia, can you please forward this compliment to management or can you tell me how I can send my compliment to management myself?

I have also used European service, it’s excellent, and I believe it’s improving all the time.

gyrex Posted at 2018-10-4 15:48
Hi Nathalia, can you please forward this compliment to management or can you tell me how I can send my compliment to management myself?

Hi, I already forwarded your feedback to our higher management. Again, we thank you for your honest feedback towards our service. Thanks for choosing DJI.

Refreshing, to say the least.