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Can’t File Support Ticket
328 5 2018-10-6
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Harvey Paran
lvl.2
Flight distance : 347707 ft
Philippines
Offline

Hello,

I can’t input my mobile number.
I’m from the Philippines.
I tried with and without the area code.

Harvey.
64CDC834-7E38-4044-9BCA-EA315952CC9F.jpeg
2018-10-6
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Harvey Paran
lvl.2
Flight distance : 347707 ft
Philippines
Offline

Can’t even upload my Fight Logs. It’s a .DAT file.
2018-10-6
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hallmark007
Captain
Flight distance : 5740837 ft
  • >>>
Ireland
Offline

Harvey Paran Posted at 2018-10-6 14:46
Can’t even upload my Fight Logs. It’s a .DAT file.

You only need to sync your flight in your app, dji will be able to check your .dat file if your sending in your drone, if your not sending in, best way is to upload.dat to Dropbox and PM it to a moderator here on this forum, they will help out, they should also help with your problem with inputting phone number.
2018-10-6
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi Harvey, we are so sorry for the crash accident, it is not recommended to fill in the case via the DJI Assistant 2, please contact our support team to report the issue directly who will guide you what to do next, thank you.
2018-10-6
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Chuck101
Second Officer
Flight distance : 27815 ft
United States
Offline

Just an observation:
A check box with this text ...and authorize DJI to read....

A job-scared lawyer had to come up with that one. Plain stupid!

Why in the world would anyone submit a form and NOT want DJI to read it!

DUMB...DUMB....DUMB.
2018-10-7
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Harvey Paran
lvl.2
Flight distance : 347707 ft
Philippines
Offline

Hey, DJI Mindy.

That's the thing, I can't contact them because of this.

I've sent you a PM instead.

Haven't heard from you in days.

Harvey.
2018-10-14
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