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Erratic gimbal left and right movement P4P+v2.0
330 5 2018-10-6
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digsy
lvl.4
Flight distance : 1085404 ft
Australia
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Hi guys,

I have a strange error with my gimbal when I tried to do a gimbal calibration today (video below). It got to 35 percent then it went into an erratic left and right rotation and will not stop.
It seems like it getting stuck and cant free it self whilst making a strange clicking and scratching noise.

There is no error on my screen, when powered off and on it just continues into its erractic movement. I've never experinced gimbal issues before and the aircraft is fairly new.

Things ive tried to no avail -
  • Reset gimbal to factory
  • Reset AC to factory via DJI Assitant 2
  • Reload firmware via DJI Assistant 2
  • Recalibrated IMU
  • No crashes


If I pull the battery out and wait 5 minutes, it powers up ok with no gimabal error but as soon as I tilt the AC past its maximum gimbal tilt limit i.e when doing an IMI calibration it goes back into its song and dance.

Apart from sending back to DJI, can anybody offeer a solution, was looking forward to flying today but now im grounded, haha.
TIA

AC Stats
P4P+ V2.0
Flight time = 11h 24m
Flight distance = 166,169 m
Total flights = 98
Age = 1.5 months



2018-10-6
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DJI Tony
Super Moderator

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Hi, Sorry for what you've experienced on your aircraft. You did very well on troubleshooting your drone, unfortunately, the issue still persists and I'm afraid that we have to send the unit back to our facility for further evaluation. If you wish to send the unit on our team, you can see the link for your reference. Thank you for the support.
www.dji.com/service/repair
2018-10-7
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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Have a close look at the gimbal ribbon cable make sure its not catching at all on any of the arms or housings just power drone down and move the camera through all possible motions while keeping an eye on the ribbon cable
2018-10-7
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
Offline

After a second look at the video. You could try a firmware update. Try first doing a factory reset using dji assistent 2 then reinstall firmware or even roll the firmware back to previous version. If these fail then you will need to send in for repair.
2018-10-7
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digsy
lvl.4
Flight distance : 1085404 ft
Australia
Offline

Thanks Hellsgate

I've looked for obstruction on the ribbon cable. It's all ok.

It's on it's way back to DJI
2018-10-8
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ALABAMA
Captain
Flight distance : 10356965 ft
United States
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digsy Posted at 2018-10-8 13:03
Thanks Hellsgate

I've looked for obstruction on the ribbon cable. It's all ok.

Right decision.
2018-10-8
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