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Mavic 2 pro fell out of the sky yesterday....
1052 9 2018-10-8
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pwr406
lvl.2
Flight distance : 344600 ft
United States
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Had a horrible day yesteday ... was at a real estate shoot using my M2P for only the 5th or 6th time. Everything went great on my first battery, no issues what so ever. Switch over to my 2nd battery and flying like a dream. I'm starting to finish up my job, just trying to get the last video shots when I receive the low battery warning. No problem I think, I still have time to get one more shot here before I switch out to my final battery. Luckily I only have the drone 4 to 5 feet off the ground because out of nowwhere, the drone just falls from the sky. I still had 22% battery remaining but it fell like it completely lost power. The drone hit the ground hard, the battery went flying out and I broke a prop. Doesn't appear to be any damage to the rest of the drone but my nerves were shot and I called it a day with out testing anything with my last battery.

I use airdata.com to log my flights but I'm not seeing a lot of info in there other than the final notification I received was "Gimbal roll reached movement limit". I spent some time on chat with DJI this morning and just completed a repair request ticket (I do have DJI care refresh as well). Really confused by this whole process though...I would prefer not to have to send in my drone unless I know there is a serious issue with it but don't know enough about the flight logs to really troubleshoot what happened.


2018-10-8
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Suren
Captain
Flight distance : 11232661 ft
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South Africa
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Sorry about that Bud, What you can do is upload your flight log here via the link below and then post the link back here, someone will be able to look at it and identify what the issue could have being.
http://www.phantomhelp.com/LogViewer/Upload/
2018-10-8
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RGMGFitness
Captain
Flight distance : 233757 ft
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United States
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Sorry to hear that.  Please keep us posted.  I would really like to know what happened.  
2018-10-8
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R&L Aerial photography
Captain
Flight distance : 298100 ft
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United States
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Keep an eye on the compass, hard landing will knock them silly needing replacement. Happened to me twice, $170.00 to repair...
2018-10-8
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Thriller
First Officer
Flight distance : 374337 ft
Italy
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Sorry for what happened to you... I hope dji give back your drone to you soon.
2018-10-8
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

Hi Ryan, Sorry about what happened to your Mavic 2 Pro, it is recommended to send in the drone for repair service if the unit crashed, our repair team will do the proper diagnosis first to see if the warranty service can be provided if its a product malfunction. We will send you email notification once there is an update on your case. We will be waiting for you to send the unit in your most convenient time.
2018-10-8
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pwr406
lvl.2
Flight distance : 344600 ft
United States
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Here is a link to the flight log viewer: http://www.phantomhelp.com/logviewer/71U04U2M3DOQ3KNDO9B5/
2018-10-8
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

pwr406 Posted at 2018-10-8 17:31
Here is a link to the flight log viewer: http://www.phantomhelp.com/logviewer/71U04U2M3DOQ3KNDO9B5/

Thank you for showing your flight logs, Ryan. As I have mentioned above, we strongly recommend you to send the drone in so our repair team can do damage assessment and data analysis to check if warranty repair can be provided. We are concern about your safety and the product quality. You may want to contact our support team to further assist you how to send the unit for repair. https://www.dji.com/support?site=brandsite&from=nav
2018-10-9
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pwr406
lvl.2
Flight distance : 344600 ft
United States
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DJI Diana Posted at 2018-10-9 07:18
Thank you for showing your flight logs, Ryan. As I have mentioned above, we strongly recommend you to send the drone in so our repair team can do damage assessment and data analysis to check if warranty repair can be provided. We are concern about your safety and the product quality. You may want to contact our support team to further assist you how to send the unit for repair. https://www.dji.com/support?site=brandsite&from=nav

Thank you, it's on it's way in today.
2018-10-9
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DJI Susan
Administrator

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pwr406 Posted at 2018-10-9 07:20
Thank you, it's on it's way in today.

That's all right. If the unit is under warranty period, we'll arrange data analysis and offer you a proper solution. If you encounter any difficulties during the progress, please kindly contact us with your case number, we'll be here all the time.
2018-10-9
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