TedBob Posted at 2018-10-12 03:04
Hi Mindy,

I raised a ticket on the Android DJI Go 4 on Monday soon after the crash. I completed the various fields and uploaded the flight log. Then got a confirmation message, but nothing else (no email confirmation).

Did you raise the ticket under DJI Support--After-Sale Support--Repair? If so, there should be the case number, if not, we will report the issue to the related team for further check. Now, the case has been created, please send in at your most convenience and our repair center will help you out.

TedBob Posted at 2018-10-12 03:04
Hi Mindy,

I raised a ticket on the Android DJI Go 4 on Monday soon after the crash. I completed the various fields and uploaded the flight log. Then got a confirmation message, but nothing else (no email confirmation).

Did you raise the ticket under DJI Support--After-Sale Support--Repair? If so, there should be the case number, if not, we will report the issue to the related team for further check. Now, the case has been created, please send in at your most convenience and our repair center will help you out.