When I select the Active Track spotlight mode (Mavic 2 Pro with Android), I’ve got the error message: this mode doesn’t work with MP4

  

  

I’d like to understand if this mode works only with video format MOV … I’ve looked for, but I haven’t find anything  

  

  

Where I wrong ??? Or is better set the video format MOV also if I use the PC Windows for the post production ???

  

  

Thanks :-)

  

That doesn't seem right to me, maybe the error is actually something else, like too high a video resolution or something?

Ex Machina Posted at 2018-10-9 06:00
That doesn't seem right to me, maybe the error is actually something else, like too high a video resolution or something?

Mmh, I'm testing the video resolution 4K HQ with DLog-M managing it with the post production – the other parameters are more or less “standard”

Could be this, or the app DJI for Android ???

Thanks :-)

Blessyou Posted at 2018-10-9 06:10
Mmh, I'm testing the video resolution 4K HQ with DLog-M managing it with the post production – the other parameters are more or less “standard”

Could be this, or the app DJI for Android ???

My hunch would be that there is some kind of restriction on the type of video that can be taken in this intelligent flight mode, and that the Android version of the app is just returning an incorrect or poorly worded error message. I'd give it a shot with a lower-res video and/or sans DLog and see if it still complains.

IOW, a hardware restriction combined with poor or incorrect messaging in the app.

Maybe an iOS/Mavic 2 Pro user can give it a try and weigh-in?

Hi there, thank you for reaching out and we're very sorry for the trouble. Regarding this concern, I will coordinate our developer to clarify it as well, however. please provide some screenshot of the Issue for me to include it as well when coordinating our developer. Thanks!

Works on IOS

Ex Machina Posted at 2018-10-9 06:54
My hunch would be that there is some kind of restriction on the type of video that can be taken in this intelligent flight mode, and that the Android version of the app is just returning an incorrect or poorly worded error message. I'd give it a shot with a lower-res video and/or sans DLog and see if it still complains.

IOW, a hardware restriction combined with poor or incorrect messaging in the app.

Next weekend, I'll try to set video format normal or set MOV

Thanks :-)

Holx Posted at 2018-10-9 08:08
Works on IOS

Works about both set MOV and MP4, or only MOV ???

Thanks

DJI Stephen Posted at 2018-10-9 07:47
Hi there, thank you for reaching out and we're very sorry for the trouble. Regarding this concern, I will coordinate our developer to clarify it as well, however. please provide some screenshot of the Issue for me to include it as well when coordinating our developer. Thanks!

It isn't a very problem ... IIn this moment I'm studing all the feautures (even if, I think the problem is/could be the MP4 set)
I'll write the result about my tests

Thanks :-)

Deae All,

after the latest firmware, my (little) problem is been solved on Android

Thanks a lot and good flights ...

Blessyou Posted at 2018-10-11 23:39
Deae All,

after the latest firmware, my (little) problem is been solved on Android

Aw, good -- sometimes weird problems like that seem to only get fixed with firmware refreshes or updates, glad to hear you got it sorted.