djiuser_DSZLcmoNXJQM
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Canada
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This is to describe the problem that I had with the black screen and I how I fixed it with my Mavic Air 2
Problem
The camera feed shows black screen on my mobile. When trying to take photos, the drone takes photos, and I can view the photo after it was taken on my phone. When trying to take a video, it still shows a black screen on the mobile, and I can't view it after it was taken on my phone. But if I transfer the memory card to my computer, I can see the video and photo which were taken. The drone can fly fine, but there because it shows black screen, you really can not go far with it.
Analysis of the Issue
Because I was able to see the photos after taking them and when transferring the memory card to my computer, it is a clear indication that there is nothing wrong with the hardware. Because, if there was something wrong with the hardware or the camera, it would not work at all. I open my drone for inspections, but I did not find anything wrong. So, if you have the same issue, I highly recommend you not to open your drone. It is not a hardware issue, but rather the software.
I also used another phone, but still has same problem as above. I used both Android and IPhone, and the problem appeared in both of them. So, that is indication the problem is not with phone or the app either. So, only suspect left in the room is the remote control.
Solution
- Hard reset your remote control. You can do that by the following
1- Turn your RC on, while your drone should be off
2- Press and hold the three buttons at the same time of (C1 "Fn", C2 "switch camera mode photo/video", and the shutter "located top right near the antenna" ), until you hear beeps (D, DDD).
3- Turn off your RC
4- Start the (DJI Fly) app on your phone
5 - Turn your RC on and connect it to your phone
6- On (DJI Fly) app on your phone, it should ask you to update the app, please update it, and it should restart the app.
7- Turn your drone on and connect it to your RC. And now, you should see the camera live feed on your phone.
I hope this help if anyone ever gets the same problem
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