Rob W
Captain
Flight distance : 94390 ft
Sweden
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Matthew Dobrski Posted at 2018-10-13 12:32
Oh, this aroma of freshly brewed morning coffee ... It's good to know that we're closer and closer to understand each other ...
"If I buy a drone and camera for around 14 000 dollars, I do expect very good support."
Morning here now And a cup of coffee here, too. Yes, I think we understand each other. We do see the eastern market (and marketing) pushing to the west. Maybe westerners will learn something from the easterners, and vice versa.
Either way, I'm a consumer that have rights and personally I want the things I buy to work. If they don't work, I tell the seller or manufacturer that and ask them to either give me a unit of whatever that works, or if it is a software issue, I tell them to fix it. Maybe it is because I live i north of Europe where we have fairly strong rights for the consumers.
I will keep telling DJI when they do wrong. Will I always expect a positive and quick answer and fix? No, but I will keep telling them. If another drone maker appears with equal or better products, I would compare them for their products, services and support. If the new company was better - I would jump over to them. That is my choice as a customer. DJI can neglect or listen to their customers and learn - it is up to them. Now, DJI is too large, they don't really need to listen to the customers and take action - they will sell anyway due to their mass market. But, markets change over time, it is inevitable. Either they are prepared or not.
A few weeks ago I bought a camera slider from Amazon. It was delivered from the Chinese manufacturer. Unfortunately the rubber belt was not so good, because a motor had weighted down on it for too long, so when the camera travelled over it, you could notice it got hickups in the grooves. The manufacturer had an office in US, so I e-mailed them and got no answer. I then e-mailed the Chinese manufacturer and go an immediate response. They quickly asked for my adress and shipped a new belt for me via express, no charge at all for anything.
So, I do think some Chinese companies are good, and I think DJI should learn from them - and us westerners, if they want their western customers to be happy with their services. |
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