windsurfkruzer Posted at 2018-10-24 00:10
Hi Susan.
PM sent with YouTube link.

Update: I just got an update from our engineers that they need the corresponding flight log in the aircraft for further analysis, could you refer to the screenshot in 361# and export the data file? Thank you!

I have the same problems as you, Pavel. But Sussan thinks it's normal that an error message pops up. Strange that there is a error once landing and sometimes there is not. During the flight, the sensors are red, but apparently normal according to DJI. Please Can you write what system are you use. IOS or Android. I have these problems on Samsung S9+. Cheers

rutacrew Posted at 2018-10-27 00:04
I have the same problems as you, Pavel. But Sussan thinks it's normal that an error message pops up. Strange that there is a error once landing and sometimes there is not. During the flight, the sensors are red, but apparently normal according to DJI. Please Can you write what system are you use. IOS or Android. I have these problems on Samsung S9+. Cheers

I use Android! I'm not bothered by the error about the sensors, they will not work before the next update! We claim that the camera can not stabilize and that the droning on the return home permanently stops and leaves! One flight of water can stay there! See the end of the return home video.
Apparently DJI overlooks the owners of Android devices! For unexplained reasons they obviously have a deal with the apple!

DJI Susan Posted at 2018-10-26 20:39
Hello Leberkasbepi, please try to refresh the firmware and see whether the blurry images remain. If no luck, please kindly upload some original videos in the SD card for better assistance, thank you!

Firmware refresh solve the issue. Thanks!

DJI Susan Posted at 2018-10-26 18:46
Thanks for getting back to us. I'm afraid that the flight record is not enough to locate what's the exact status at that time. May I know what's the OS of your PC? Please try to reinstall the right DJI Assistant 2 from the corresponding product page and check again: https://www.dji.com/mavic-2/info#downloads
You may also change to another working cable to verify.

I tried to reinstall the correct version V2.0.2, I tried to link with DJI cable and with GoPro cable, no data.
What's happened ?  I have MacOS Mojave 10.14

DJI Susan Posted at 2018-10-24 18:29
Thank you! I'm downloading the file and will forward to our engineers as soon as it is finished.

Hi Susan,

Any updates?

Thank you!

DJI Susan Posted at 2018-10-26 23:53
Update: I just got an update from our engineers that they need the corresponding flight log in the aircraft for further analysis, could you refer to the screenshot in 361# and export the data file? Thank you!

PM with Link sent :-)

I suppose there will be some glitch in vision system really as I'm getting vision system error from time to time as well.

Pavel.Donev Posted at 2018-10-23 20:40
Already several times the radar shows more than 6 meters while the dron is on the ground! On landing it does not measure the distance to the ground. Please pay attention to this error in the next update!

HI Pavel,

Do you think that maybe the 7.5 metre radar measurement in front of the ground may actually be the ground?

Try it on an elevated platform away from the ground. I suspect that it will work fine.

Cheers

ParideM Posted at 2018-10-27 06:20
I tried to reinstall the correct version V2.0.2, I tried to link with DJI cable and with GoPro cable, no data.
What's happened ?  I have MacOS Mojave 10.14

Are you launching Assistant from launchpad?

For some reason you cant launch from here you only get the old Assistant version. I have opened from finder and added it as a permanent on my toolbar.

The new firmware seems to have introduced a bug into the forward facing obstacle avoidance. My mavic 2 will be miles from any obstacle and yet it will stop itself when flying in a forwards direction and tell me there is an obstacle in its way. This will occur predominantly when flying towards the sun but also occurs when flying at other angles including away from the sun. This was never an issue prior to the firmware update. Please can DJI confirm if a fix is being released for this issue

fans0a894955 Posted at 2018-10-28 12:06
The new firmware seems to have introduced a bug into the forward facing obstacle avoidance. My mavic 2 will be miles from any obstacle and yet it will stop itself when flying in a forwards direction and tell me there is an obstacle in its way. This will occur predominantly when flying towards the sun but also occurs when flying at other angles including away from the sun. This was never an issue prior to the firmware update. Please can DJI confirm if a fix is being released for this issue

The mistake is not only with you, and it occurs mostly in dim light in the morning or before sunset when the sun is low down! The plane is constantly going and stopping! Turn off the sensors and you will not have this trick! But be careful with your flight! In case of a crash, you will not be granted the warranty.

Pavel.Donev Posted at 2018-10-26 21:40
At the end of the first video it is very clear how the gimbal shakes and hangs in the air! The other video clearly shows that the sensors glow red and do not work even though they are launched even during the day!
You mean everything is normal! Why your online support has been out for two weeks now! I'm already uploading flight logs over the application several times! I still have no answer from you! After you had a conversation with your employee, you had to contact me on a phone! I do not have a call from you! The only place where problems with your test model can be shared is here!
Here's another problem! When returning home, the plane stops and leaves! It reaches 36 kilometers per hour and stops then goes again! Is this also normal? He can not develop more than 40 kilometers per hour in flight and return home!There is no wind but the gimbal is rolling again! This camera is too big and heavy for this gimbal! That's why he can not stabilize!

Pavel, I sincerely apologize if there is any misunderstanding between us. For the flight logs, please kindly upload to Google Drive or Dropbox and share the link with us or our support, instead of uploading over the App, thanks! Also, may I have your email address when you contacted our online chat? We'd like to investigate the exact status and try our best to help you.

Pavel.Donev Posted at 2018-10-27 00:28
I use Android! I'm not bothered by the error about the sensors, they will not work before the next update! We claim that the camera can not stabilize and that the droning on the return home permanently stops and leaves! One flight of water can stay there! See the end of the return home video.
Apparently DJI overlooks the owners of Android devices! For unexplained reasons they obviously have a deal with the apple!

This post has been commented on more than 10 pages. Why not start a new post and focus your issue attentively?

Leberkasbepi Posted at 2018-10-27 04:52
Firmware refresh solve the issue. Thanks!

Glad to hear it works now. If there is anything else we can help, feel free to contact us Wish you have a good time!

ParideM Posted at 2018-10-27 06:20
I tried to reinstall the correct version V2.0.2, I tried to link with DJI cable and with GoPro cable, no data.
What's happened ?  I have MacOS Mojave 10.14

Sorry about this. Is there any chance change to another PC to verify? If not, I sincerely suggest you send the unit in for a fully diagnosis, we'll offer you a proper solution according to the damage assessment.

DedeMavic Posted at 2018-10-27 07:23
Hi Susan,

Any updates?

Hi DedeMavic, our engineers are checking the log you offered and there is no update for now. I'll keep following up for you.

windsurfkruzer Posted at 2018-10-27 14:09
PM with Link sent :-)

Well received, I've forwarded to our engineers to analyze. We'll keep you updated on the latest progress.

DH_Pilot Posted at 2018-10-28 00:46
I suppose there will be some glitch in vision system really as I'm getting vision system error from time to time as well.

Hi DH_Pilot, thanks for heading up. May I have more details of the VPS glitches do you refer to? The VPS may not work during landing period, Sports mode, and above the water. If you encounter this message in other conditions, please kindly provide us with the operation video and corresponding flight data in the aircraft, we'd like to check the exact status, thank you!

fans0a894955 Posted at 2018-10-28 12:06
The new firmware seems to have introduced a bug into the forward facing obstacle avoidance. My mavic 2 will be miles from any obstacle and yet it will stop itself when flying in a forwards direction and tell me there is an obstacle in its way. This will occur predominantly when flying towards the sun but also occurs when flying at other angles including away from the sun. This was never an issue prior to the firmware update. Please can DJI confirm if a fix is being released for this issue

Sir, may I have the screen recording of your operation? Not sure it is misinformation, we'd like to have the video for double check, thank you!

DJI Susan Posted at 2018-10-29 01:20
Hi DedeMavic, our engineers are checking the log you offered and there is no update for now. I'll keep following up for you.

Thanks Susan,

Keep me posted. Cant wait to be able to fly my Mavic 2 again!

DJI Susan Posted at 2018-10-29 01:18
Sorry about this. Is there any chance change to another PC to verify? If not, I sincerely suggest you send the unit in for a fully diagnosis, we'll offer you a proper solution according to the damage assessment.

bjr981s  ...."I have opened from finder and added it as a permanent on my toolbar" Yes, it is what I done.

Ok Susan, I used my brother's Macbook pro and now I have the flight data, here you are in PM.

DJI Susan Posted at 2018-10-29 01:10
Pavel, I sincerely apologize if there is any misunderstanding between us. For the flight logs, please kindly upload to Google Drive or Dropbox and share the link with us or our support, instead of uploading over the App, thanks! Also, may I have your email address when you contacted our online chat? We'd like to investigate the exact status and try our best to help you.

All flights are synced and uploaded in the cloud! Every problem is sent to you with an attached flight record!

DedeMavic Posted at 2018-10-21 10:56
Hi Susan,

Any updates? Is this a software issue or hardware? I’m traveling this Thursday and was hoping to use my Mavic 2.

Hi DedeMavic, I just got an update from our engineers that it is not the software issue and cannot be figured out remotely. Please kindly start a case and send it in from here: https://www.dji.com/support Once you got the case number, please kindly provide it and the aircraft SN, we'll keep following up and help you figure this out soon.

DJI Susan Posted at 2018-10-29 01:54
Hi DH_Pilot, thanks for heading up. May I have more details of the VPS glitches do you refer to? The VPS may not work during landing period, Sports mode, and above the water. If you encounter this message in other conditions, please kindly provide us with the operation video and corresponding flight data in the aircraft, we'd like to check the exact status, thank you!

Hi DJI Susan,

I  understand that VPC should not work in certain conditions but in that case should not produce vision system error message on screen it is confusing.

David

DJI Susan Posted at 2018-10-29 22:19
Hi DedeMavic, I just got an update from our engineers that it is not the software issue and cannot be figured out remotely. Please kindly start a case and send it in from here: https://www.dji.com/support Once you got the case number, please kindly provide it and the aircraft SN, we'll keep following up and help you figure this out soon.

Thanks for the update Susan.

I'll start a case now

ParideM Posted at 2018-10-29 07:59
bjr981s  ...."I have opened from finder and added it as a permanent on my toolbar" Yes, it is what I done.

Ok Susan, I used my brother's Macbook pro and now I have the flight data, here you are in PM.

Well received, thank you so much! I've forwarded to our engineers to check.

DJI Susan Posted at 2018-10-29 22:19
Hi DedeMavic, I just got an update from our engineers that it is not the software issue and cannot be figured out remotely. Please kindly start a case and send it in from here: https://www.dji.com/support Once you got the case number, please kindly provide it and the aircraft SN, we'll keep following up and help you figure this out soon.

Hi Susan,

I sent you a PM with case number and the Mavic 2 serial number.

Will I receive a shipping label? Or do I have to pay to send my Mavic 2 Pro?

Thank you!

DedeMavic Posted at 2018-10-31 03:01
Hi Susan,

I sent you a PM with case number and the Mavic 2 serial number.

Received with thanks! Upon checking your case, your location is not qualified for the shipping label, you may send the unit in at your own cost, we're sorry about this. Please kindly check your email and see whether you have received the further instructions, thank you!

Pavel.Donev Posted at 2018-10-29 10:27
All flights are synced and uploaded in the cloud! Every problem is sent to you with an attached flight record!

Thanks for the clarification. The bug feedback on the App is more likely used for data collecting, I'm afraid that it will be hard to locate the exact status and follow-up. In order to solve the issue you mentioned, we sincerely suggest you send the email to support@dji.com and export the corresponding data in the aircraft for better assistance, thank you for your understanding.

DH_Pilot Posted at 2018-10-29 23:16
Hi DJI Susan,

I  understand that VPC should not work in certain conditions but in that case should not produce vision system error message on screen it is confusing.

Hi David, thanks for your suggestion. I'll forward to our engineers and see whether the wording can be optimized in the future.

DJI Susan Posted at 10-31 21:06
Received with thanks! Upon checking your case, your location is not qualified for the shipping label, you may send the unit in at your own cost, we're sorry about this. Please kindly check your email and see whether you have received the further instructions, thank you!

Hi Susan,

Thank you for your message.

Will I get refunded for the shipping cost? My Mavic 2 clearly has a defect that will be covered under warranty. Doesn't that include the shipping cost as well?

Thank you

We are still waiting for the new stable firmware, will it be released soon ?

И будет ли точная посадка?

Another week is passing, DJI is silent. Congratulations DJI, great support.

DedeMavic Posted at 11-1 07:54
Hi Susan,

Thank you for your message.

I'm afraid that shipping cost is not available to refund if your address is not qualified for the shipping label. Sorry about this. Once the package arrived, the designated team will do damage assessment and offer you a proper solution.

viet.trandinhtruc Posted at 11-1 18:56
We are still waiting for the new stable firmware, will it be released soon ?

Hi Viet, may I have more details about the troubles do you encounter with the current firmware? I'd like to check the exact status and see whether we can help.

djiuser_pH2DUXFBGHQh Posted at 11-1 22:57
И будет ли точная посадка?

Sir, could you write in English? I have tried Google Translate, but do not get the meaning. Sorry about this.

Please fix this firmware and fix the app for android..

DJI Susan Posted at 11-2 05:58
Hi Viet, may I have more details about the troubles do you encounter with the current firmware? I'd like to check the exact status and see whether we can help.

For example, sensor malfunction?