FRCornelis
lvl.4
Flight distance : 1252884 ft
United States
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Buzzyone Posted at 2018-10-12 08:23
I'm not sure what you expect, at the end of the day the drone was launched with a list of features that was well documented, as was the launch of the drone without WP2, 'coming soon'.
I bought the product knowing what it could do and what it could not, I am at a loss to see how 'everyone is unhappy' or 'they are ignoring their customers'.
I am too happy with my M2P, I don't expect it to be a "compact P4P version" The camera on M2P is by far better than the original Mavic, and I can't say I'm having issues with the product itself.
Having said that, DJI DID MENTION about precision landing on the keynote, it's well documented on the video where you can hear they talking about it when introducing the bottom auxiliary LEDs, so we had no clue about the feature being removed only after activating the aircraft.
On the same token, we are not asking for "non-standard" features to the Mavic like palm landing from Spark for example. I do believe it's an "unfinished / half baked" product. The manual talks about waypoints "coming soon", also when a company releases a product that supersedes a product by calling it "V2", it's a given that it will at least carry over the same features from its predecessor, so it's some type of misleading to the customer here if you read between the lines.
I do appreciate the company releasing a long anticipated product and this is where early adopters come in place, to have the opportunity to start enjoying a product while the company finishes the the features instead of pushing the release date farther away, so kudos to DJI for that.
The problem here is the lack of communication, "bot-like" responses from DJI on the forums by using standard copy/paste answers with almost zero value on them.
I did have a potential battery issue the first week it was nothing wrong at the end, but the customer service was awful, I got email from tech supports from China, they all contradicting each other, different reps dealing with the same case number but not on the same page giving me different instructions each, this of course gave me no confidence at all so I decided not to ship back my M2P to them... at the end my battery was perfectly fine so the indentations I had were no signs of trouble -now this is what I'm talking about.
DJI should be more proactive and give better answer to their paying customer, stop saying things like: "Coming soon", "We will forward this to our engineers to see if it's possible", etc, etc.
This is my 2 cents, and opinion as a M2P user and of course with all due respect to everyone else's opinions, not looking to start an argue here. Now let's wait for another 2 months and see what DJI does on the next FW update.
Cheers,
-FC
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