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A6500 and digital zoom - not working
1175 20 2018-10-11
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morko121
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United Kingdom
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I using your new MCC for sony and unfortunetly the focus wheel is not working when trying to use digital zoom any ideas?
2018-10-11
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DJI Mindy
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Hi morko121, just to verify, are you using Multi-Camera Control Cable (Multi)? Is the Digital zoom enabled in your camera’s settings? How about other control features? Are they working well?
2018-10-11
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morko121
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Yeah i set up my camera on digital zoom. Yes i using new Control Cable for Sony. Camera zoom control working well.  Record button and rest is fine - just focus wheel dont work when I trying to use Digital Zoom as my lens is not supported with PowerZoom.
2018-10-11
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AVsupport
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make sure you turn the camera on after the gimbal..? (works with my A6300 and a few lenses...) what's your lens?
2018-10-11
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hazz
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Australia
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I have an a6500 and mine kinda works. With my Sigma 16mm f1.4 it digitally zooms very uncontrollably and with the sony 18-105 f4 OSS it is unusable, has a 30-second delay and zooms different amounts each time and sometimes not at all
2018-10-11
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morko121
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Yes camera is turned on after gimbal each time. Sigma 19mm 2.8 / sigma 30mm 1,4 and Sony 50m 1,8
2018-10-12
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DJI Mindy
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morko121 Posted at 2018-10-12 00:42
Yes camera is turned on after gimbal each time. Sigma 19mm 2.8 / sigma 30mm 1,4 and Sony 50m 1,8

Is the firmware updated to the latest version? May I have the status indicator of the Focus Wheel after powering on? Any chance to show us a short video? GTScreenshot_20181012_172916.png
2018-10-12
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DJI Mindy
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hazz Posted at 2018-10-11 22:01
I have an a6500 and mine kinda works. With my Sigma 16mm f1.4 it digitally zooms very uncontrollably and with the sony 18-105 f4 OSS it is unusable, has a 30-second delay and zooms different amounts each time and sometimes not at all

Hi hazz, may I know if the firmware has been updated to the latest version?
2018-10-12
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hazz
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Australia
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DJI Mindy Posted at 2018-10-12 02:42
Hi hazz, may I know if the firmware has been updated to the latest version?

Yeah sure has on both gimbal and camera
2018-10-12
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djiuser_7Ux0IPiCrihH
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United States
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hazz Posted at 2018-10-11 22:01
I have an a6500 and mine kinda works. With my Sigma 16mm f1.4 it digitally zooms very uncontrollably and with the sony 18-105 f4 OSS it is unusable, has a 30-second delay and zooms different amounts each time and sometimes not at all

I have the same exact problem with a6500 and 18-105. Latest firmware, status light solid green...
2018-10-12
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morko121
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https://my.pcloud.com/publink/sh ... zRFHMgwfQtdlmDUTg7V

There is video
Ronin is updated to lastest version
2018-10-12
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DJI Mindy
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morko121 Posted at 2018-10-12 06:16
https://my.pcloud.com/publink/sh ... zRFHMgwfQtdlmDUTg7V

There is video

Unfortunately, the video link cannot be opened on our end, could you please upload to Dropbox or Google Drive or YouTube and post the link here? Thank you very much.
2018-10-12
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DJI Mindy
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hazz Posted at 2018-10-12 05:00
Yeah sure has on both gimbal and camera

Sorry that we will need a short video to escalate the issue, any chance to provide it?
2018-10-13
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DJI Mindy
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djiuser_7Ux0IPiCrihH Posted at 2018-10-12 06:02
I have the same exact problem with a6500 and 18-105. Latest firmware, status light solid green...

Hi there, sorry to know you have the same issue, may I have a full name of your lens? Does the issue happen to all lens?
2018-10-13
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morko121
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There is yt link to video
2018-10-14
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djiuser_7Ux0IPiCrihH
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DJI Mindy Posted at 2018-10-13 02:30
Hi there, sorry to know you have the same issue, may I have a full name of your lens? Does the issue happen to all lens?

Hi,

I have only tried one lens Sony 18-105 oss power zoom.
2018-10-15
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DJI Mindy
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morko121 Posted at 2018-10-14 02:15
https://www.youtube.com/watch?v=xpo9jYobVss&feature=youtu.be

There is yt link to video

Thanks for the video, but the Status Indicator of your Focus Wheel keeps double red blinking, which means the module requires a firmware update, could you please double verify the firmware version? The indicator should be solid green when it works normally.
2018-10-15
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DJI Mindy
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djiuser_7Ux0IPiCrihH Posted at 2018-10-15 11:48
Hi,

I have only tried one lens Sony 18-105 oss power zoom.

For the hassles with the Power Zoom lens, we have forwarded to our engineers and will get it optimized in the future firmware upgrade, sorry for the inconvenience caused.
2018-10-15
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morko121
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United Kingdom
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firmware is 1.5.0.40!if you need confirmation I can upload Screanshoot..
2018-10-15
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DJI Mindy
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morko121 Posted at 2018-10-15 23:20
firmware is 1.5.0.40!if you need confirmation I can upload Screanshoot..

It is recommended to re-plug the cable, and try another port to install the Focus Wheel, the status light should be solid green, thank you.
2018-10-16
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morko121
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Still not working I try another port Mindy .. I re-plug cable.. I done everything and still nothing but double blink red light ;)
2018-10-19
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