Can someone please explain to me how my drone is working perfectly for over a year and as soon as I download the v01.04.01.00 Firmware Update I can't access the camera any longer? Then DJI tells me I have to pay.
Let me set this up just a tad..
I went through weeks of troubleshooting with DJI Support and Tech with no avail. They told me to send the machine in and I had to email DJI 5 times to get a shipping label. It took over a month just to receive a label.
I ship the package... after DJI receives it a few days pass and I receive an unreasonable quote.
I contact DJI support and ask- Why are you charging me at all? The drone worked perfectly until the firmwarecorrupted it. How can this be my fault?
The support person had me wait and he contacted the Tech team. When he got back to me I was told- "The issue with the drone could possibly be the firmware."
I said. "Of course it's the Firmware. I'm asking you why you’re charging me for a problem DJI uploaded to my machine? And can you please explain what you mean by "Possibly"? It sounds like you sent a quote to me and don't know exactly what's wrong with the drone. How is that possible?"
He told me to await an email from the tech team and I waited for two days with no email.
I contact DJI support today and the rep told me that the leg of my machine was cracked and that there was a sensor malfunction. If I don't want to pay for it then they will ship my broken machine back.
WHAT?????
This is a total lie. There has been a hairline fracture a a tiny piece of the leg for two years. It has never affected the drone in any way. This is just nonsense. I can't believe the bold face lies DJI is trying to claim and get away with. I am being robbed by this company and it's just not right.
Best part of it- the firmware update came two days after my DJI Care package ran out. How coincidental...