artheck
lvl.2
Flight distance : 536900 ft
Poland
Offline
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A quick update on my case. I have written to support and I was asked to send the unit back to the service center in Netherlands. The email support I received was very good.
I was informed my case qualifies for the DOA procedure and once my unit is checked I will get a replacement unit sent.
I have received the UPS label last Thursday, the 18th and I have sent the unit. On Tuesday the 23rd the package was delivered to DJI. I know this, as I had the UPS tracking number. Two-three hours later I have received an email:
"Dear Customer,
The item sent to DJI for exchange has been received. Your case number is CAS-[....] and your replacement is expected to be sent to you in 5 working days. Click Repair Progress Inquiry or use the DJI GO App to view the exchange progress. Thank you for choosing DJI.
Product Details:
Product Name Serial Number Quantity
Spark Finished Product (EU + White) 163DF9A001W5KT 1
This is an automated email. Please do not reply to this message. Email sent to this address cannot be answered. "
SPARK? Why Spark, I never had DJI Spark, I want my MAVIC 2 Pro, not Spark!
I called the support immediately, they checked it, said there was a mistake, and an hour or two later I received another email:
"Hello Artur,
Good day!
I've coordinated your concern to our Logistic Team and confirmed that they received the Mavic 2 Pro. They also, resend you the email with the correct model of the aircraft. Hope this will give you peace of mind and everything is all clear.
Have a great day! [...]"
OK, I said to myself, now everything is sorted, I will just wait for the package to arrive. I was wrong!
Today I have received a package from DJI. I have opened it only to find my old faulty unit! They have sent it back. The aircraft is in worse condition than when I sent it, the gimbal has much more transport scratches than before. I am so dissapointed!!!!
I have called the support and they asked me to send photos and the email. They confirmed I was supposed to receive a new replacement unit, so this is definitely a mistake.
What a shame, I planned to take my new Mavic 2 Pro on my holidays, but as I'm leaving in two days it will not be possible anymore. I am really, really sad now.
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