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Mavic Air Down
403 4 2018-10-14
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djiuser_ixaY5zjTr8xp
lvl.1
Flight distance : 50971 ft
Vietnam
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Dear DJI

Can you please send me a contact email for a drone that crashed through no fault of the pilot. Battery went from 39% to 0% in less than one second, Drone was bought new in June this year.

I have sent report via the app including log file.

If you are able to let me know who I need to contact I can send you the full infromation.

Kind regards

Adie
2018-10-14
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Wachtberger
Captain
Flight distance : 261509 ft
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At this link of the DJI website you'll find all you need: https://www.dji.com/support
You may also share your flight record (stored in a DJI subfolder on your mobile device) with us if you like to receive some feedback: http://www.phantomhelp.com/LogViewer/Upload/
2018-10-14
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djiuser_ixaY5zjTr8xp
lvl.1
Flight distance : 50971 ft
Vietnam
Offline

Thank you so much for the information. Really helps to know there are people out there to help. Thanks again.
2018-10-14
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DJI Gamora
Super Moderator

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Hi, thank you so much for reaching DJI Forum. We do feel sorry for what happened to your aircraft. Kindly send an email to support@dji.com for us to assist you. We're here to help. Thank you.
2018-10-14
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djiuser_ixaY5zjTr8xp
lvl.1
Flight distance : 50971 ft
Vietnam
Offline

Hi Gamora, I completed the online email form on the DJI site including serial number etc, I think I have found the last flight log in my phone files and I will email that to the reply address including the ticket number. Thank you again for your support it is really appreciated.
2018-10-14
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