Добрый день. Не получается обновить DJI Phantom 4 через программу DJI Assistant 2 для Phantom v2.0.2 на прошивку  V2.00.0700. Прикрепляю лог файл во вложение.

Translated

Good day. It is not possible to update DJI Phantom 4 through the program DJI Assistant 2 for Phantom v2.0.2 on firmware V2.00.0700. I attach a log file to the attachment.

Daramidon какую операционную систему вы используете для этой цели?

What operating system are you using for this purpose?

Maybe is The Os windows version  ...

Windows 10 64bit.

Have you another windows machine  with win 7 to try ?
too many users with Windows 8 or 10 have the same problem

There is a computer with windows 7 64bit

Daramidon Posted at 2018-10-16 03:00
There is a computer with windows 7 64bit

i use the same and it woks for me

i would give a try in windows 7 64bit

I will try on windows 7.

Nebuchadnezzar Posted at 2018-10-16 03:15
i would give a try in windows 7 64bit

I tried on windows 7 64 bit, the same error. Digital driver signature verification is disabled, firewall is disabled, antivirus is disabled. I tried on the previous version of the assistant and on the last (10/16/2018), on Windows 7 and 10. I do not know what to do.           

ohh i see .. lot of people with the same problem.

anyway .. i used Dji assistant only one for calibrate sensors .. all FW updates were via DJI GO 4 app .. 0 problems

Daramidon Posted at 2018-10-16 08:18
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Have you tried as admin i guess ....

Nebuchadnezzar Posted at 2018-10-16 08:27
Have you tried as admin i guess ....

Yes, of course with the administrator account did everything.

Hi, we're sorry for the inconvenience caused. Upon checking our website, I see that we have updated the version of the DJI Assistant 2 For Phantom to v2.0.4. Can you please try to uninstall and the DJI Assistant 2 to your PC and kindly download the latest version? After that, please try to update the firmware of your drone. Let's see if this will work. Should you have further question, please let us know. Thank you.

DJI Natalia Posted at 2018-10-16 13:10
Hi, we're sorry for the inconvenience caused. Upon checking our website, I see that we have updated the version of the DJI Assistant 2 For Phantom to v2.0.4. Can you please try to uninstall and the DJI Assistant 2 to your PC and kindly download the latest version? After that, please try to update the firmware of your drone. Let's see if this will work. Should you have further question, please let us know. Thank you.

Good day, Natalia! See my message under number 12. I tried to install the update on the latest version of DJI Assistant 2 For Phantom to v2.0.4 and on the previous one. The result is the same. The update is not installed.

Daramidon Posted at 2018-10-17 07:19
Good day, Natalia! See my message under number 12. I tried to install the update on the latest version of DJI Assistant 2 For Phantom to v2.0.4 and on the previous one. The result is the same. The update is not installed.

Hi, sorry for the late response. Can you please try to update the firmware of your Phantom 4 through DJI Go 4 App? If still no luck, I'm afraid that you may consider sending the unit in for analysis so we can check if there's a problem with your Aircraft.

DJI Natalia Posted at 2018-10-18 15:43
Hi, sorry for the late response. Can you please try to update the firmware of your Phantom 4 through DJI Go 4 App? If still no luck, I'm afraid that you may consider sending the unit in for analysis so we can check if there's a problem with your Aircraft.

Good day, Natalia. I will try to update the firmware through the application DJI Go 4 on Android smartphone. But why then DJI Assistant 2 For Phantom to v2.0.4 program is not working if it does not work? In the first message I attached a log file from the application DJI Assistant 2 For Phantom. Look what a mistake.

The most problems start when you use the DJI Assistant in Windows and the Drivers for the DJI devices aren´t not properly installed. Windows 8 and 10 should recognize these missing drivers and install them by it self and by Windows 7 you may install them manually. And then you may switch your P4 system in to the airdata mode.

Peterx Posted at 2018-10-19 05:59
The most problems start when you use the DJI Assistant in Windows and the Drivers for the DJI devices aren´t not properly installed. Windows 8 and 10 should recognize these missing drivers and install them by it self and by Windows 7 you may install them manually. And then you may switch your P4 system in to the airdata mode.

See my message # 12. Everything is installed correctly on the computer.