Purchased MP with the flymore package. One of the batteries giving me issues. After charging I hold the button down. I get 5 led flashes from led furthest from button them all leds light solid.
Possible firmware upgrade?? Never installed/used.

Mavic pro flymore bag or case suggestion. Id like a bag that i can put all the flymore hardware in.
Bag thats included in flymore package WAY TO SMALL.
Thanks

Hi there, our apologies for the inconvenience. Please provide a short video showing the issue so that I can check it on my end. You can upload it by using google-drive or Dropbox and provide the link here. Can you still turn on the drone using that battery? If yes, you can put the battery into the drone and connect the drone to DJI Assistant 2 to refresh the firmware. The battery will be updated along with the drone when you update the firmware. You can download the software here : https://www.dji.com/mavic/info#downloads and follow the video tutorial below.

Unable to get the battery to do anything when I install the battery in the drone.
After installing the battery i press the button , one ling then the short press three leds lite starting with led furthest from button then nothing.
I don't know how to share the video once i copy to google drive.
Ill figure out then post

DJI Paladin Posted at 2018-10-18 07:29
Hi there, our apologies for the inconvenience. Please provide a short video showing the issue so that I can check it on my end. You can upload it by using google-drive or Dropbox and provide the link here. Can you still turn on the drone using that battery? If yes, you can put the battery into the drone and connect the drone to DJI Assistant 2 to refresh the firmware. The battery will be updated along with the drone when you update the firmware. You can download the software here : https://www.dji.com/mavic/info#downloads and follow the video tutorial below.

https://youtu.be/HZE-fP28htI

Video link posted below. Let me know how we shall proceed.

https://drive.google.com/file/d/1XsTSyAuaA9gHchwu09wFbCzusBIFzLWG/view?usp=drivesdk

djiuser_P7QHr1HcSryz Posted at 2018-10-18 16:34
Video link posted below. Let me know how we shall proceed.

https://drive.google.com/file/d/1XsTSyAuaA9gHchwu09wFbCzusBIFzLWG/view?usp=drivesdk

djiuser_P7QHr1HcSryz Posted at 2018-10-18 16:34
Video link posted below. Let me know how we shall proceed.

https://drive.google.com/file/d/1XsTSyAuaA9gHchwu09wFbCzusBIFzLWG/view?usp=drivesdk

djiuser_P7QHr1HcSryz Posted at 2018-10-18 16:20
Unable to get the battery to do anything when I install the battery in the drone.
After installing the battery i press the button , one ling then the short press three leds lite starting with led furthest from button then nothing.
I don't know how to share the video once i copy to google drive.

Sorry to hear that, can you provide me the serial number of your battery so that I can check the warranty? You can send the serial number to me via PM, thanks!

djiuser_P7QHr1HcSryz Posted at 2018-10-18 16:34
Video link posted below. Let me know how we shall proceed.

Thanks for your response. I've checked the video and it is possible that it is a manufacturing defect. I will wait for the serial number via PM, thanks for your support.

DJI Paladin Posted at 2018-10-19 02:27
Sorry to hear that, can you provide me the serial number of your battery so that I can check the warranty? You can send the serial number to me via PM, thanks!

Could you tell me where the serial number is located on the battery? I see no serial number. Please advise.

Also, how do I PM you?

djiuser_P7QHr1HcSryz Posted at 2018-10-19 18:45
Could you tell me where the serial number is located on the battery? I see no serial number. Please advise.

Sorry for the late response. Kindly refer on the attachment below, thanks!

djiuser_P7QHr1HcSryz Posted at 2018-10-19 19:42
Also, how do I PM you?

I already sent a PM to you, please try to reply.

Please be advised the issue has been resolved!
I took the battery to the local Best Buy, explained the issue and was given a new (functional) battery, No questions asked. Thanks ever so much for the assistance.

DJI Paladin Posted at 2018-10-18 07:29
Hi there, our apologies for the inconvenience. Please provide a short video showing the issue so that I can check it on my end. You can upload it by using google-drive or Dropbox and provide the link here. Can you still turn on the drone using that battery? If yes, you can put the battery into the drone and connect the drone to DJI Assistant 2 to refresh the firmware. The battery will be updated along with the drone when you update the firmware. You can download the software here : https://www.dji.com/mavic/info#downloads and follow the video tutorial below.

https://youtu.be/HZE-fP28htI

Thanks for sharing

djiuser_P7QHr1HcSryz Posted at 2018-10-20 15:34
Please be advised the issue has been resolved!
I took the battery to the local Best Buy, explained the issue and was given a new (functional) battery, No questions asked. Thanks ever so much for the assistance.

That's good to hear and you're always welcome. Please let us know if you have other concern, we're here to help.

I didn't have the battery issue during my upgrade but... I have experienced an issue where I've done a firmware update by connecting my PC to the Mavic and then when I've gone to fly the drone when  I connect to the controller and phone, the app on the phone says something like incorrect firmware version, so I've then run the update over WiFi using the app DJI 4 GO app.

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