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DJI RONIN S assistant for PC not recognising USB (HELP)
2692 7 2018-10-20
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thinktank93
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I'm completely baffled by this at the moment but getting infuriated. I just got my Ronin S and I wanted to connect to the latest firmware, this should be simple, I thought. I downloaded the DJI Ronin assistent on my PC from the website (V2) and everytime I connect my ronin the software keeps telling me with an animated image to connect my Ronin S to my PC. IT'S ALREADY CONNECTED.

I've downloaded everything that was available to download, my computer recognises the USB but the software doesn't. I've gone into the driver files on my PC and booted the 64bit driver manually, no luck.
I've installed and re-installed the software 3 times. I'm using windows 8.1. No I don't have any other computer to try and that would be besides the point, it should work on my PC without issue. This is the third problem I've ran into out of the box and very tempted to return this just for the sheer  amount of ludicrousy this product is bunddled with, please can someone tell me how to fix this?



2018-10-20
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DJI Gamora
Super Moderator

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Hi thinktank93, thank you for reaching DJI Forum. We do feel sorry for the issues you had recently. Kindly uninstall first the DJI Assistant 2 then disable the driver signature first before reinstalling the DJi Assistant. To disable the driver signature using your Windows 8 PC you may refer to this link below. Should you have more concerns, please don't hesitate to reach us. We're here to help. Thank you.

Disabling Driver Signature on Windows 8


2018-10-20
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djiuser_sLcWeezjyrS9
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Malaysia
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DJI Gamora Posted at 10-20 04:48
Hi thinktank93, thank you for reaching DJI Forum. We do feel sorry for the issues you had recently. Kindly uninstall first the DJI Assistant 2 then disable the driver signature first before reinstalling the DJi Assistant. To disable the driver signature using your Windows 8 PC you may refer to this link below. Should you have more concerns, please don't hesitate to reach us. We're here to help. Thank you.

Disabling Driver Signature on Windows 8

Hi DJI Im also having trouble on installing the DJI Assistant on my pc.  Now I cant update the new firmware on my Ronin S
2018-11-23
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twilite
New
United States
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if you have windows installed on your pc this is my fix. i have windows 8 pro. install dj assistant pro then plug in ronin. it will try to install but windows wont let it. right click on the left lower corner of pc to get to the menu and click device manager. u will see stm32 com with an uh oh face right click on it and click update drivers then click browse my computer for driver. then click let me pick from list then click have disc and browse to program files 86  dji products drivers folder stm vcom and click on that driver windows will say it might mess up your hardware but it wont just click it and let it install then dji assistant will see it. and then upgrade your ronin s.. thats how i got mine to work hope it helps someone else
2019-2-21
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ivan''02
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Italy
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i have the same problem on mac
1-20 07:39
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ivan''02
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Italy
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i have the same problem on mac, please help me
1-20 07:39
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ivan''02
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Italy
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i have the same problem on mac, help me
1-20 07:40
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AntDX316
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Flight distance : 2982907 ft
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United States
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Tip: the author has been banned or deleted automatically shield
1-24 13:29
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