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Cracked battery casing
539 15 2018-10-21
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DarkZero
Second Officer
Flight distance : 923127 ft
Australia
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My Phantom 4 Advanced battery casing is cracked at the bottom release button. Is this common, should i be concerned and does it require a replacement? IMG_1942.JPG
2018-10-21
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Bashy
Captain
Flight distance : 549140 ft
United Kingdom
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If mine were that bad i would look for a used dud and swap that part over, only 2 screws...
2018-10-21
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DarkZero
Second Officer
Flight distance : 923127 ft
Australia
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Bashy Posted at 2018-10-21 19:21
If mine were that bad i would look for a used dud and swap that part over, only 2 screws...

Don't have dud batteries laying around, this is less than a year old. But i will see if i can find one locally.
2018-10-21
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Bashy
Captain
Flight distance : 549140 ft
United Kingdom
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if its less than 6 months then you can claim on the warranty??
2018-10-21
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DarkZero
Second Officer
Flight distance : 923127 ft
Australia
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Bashy Posted at 2018-10-21 19:38
if its less than 6 months then you can claim on the warranty??

I was thinking that, so i have to grab the invoice for the purchase and submit a support ticket to DJI and see how i go.

Might even contact the seller here in Australia i purchased it from.
2018-10-21
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Bashy
Captain
Flight distance : 549140 ft
United Kingdom
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I would say  the 6mth is for the actually battery, not sure about the casing, surly that should last longer than a year... :/
2018-10-21
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DarkZero
Second Officer
Flight distance : 923127 ft
Australia
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Bashy Posted at 2018-10-21 20:10
I would say  the 6mth is for the actually battery, not sure about the casing, surly that should last longer than a year... :/

I have contacted the seller to see what they recommend i do.
2018-10-21
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Dex
lvl.4
Flight distance : 814767 ft
Australia
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DarkZero Posted at 2018-10-21 20:28
I have contacted the seller to see what they recommend i do.

You have the Australian consumer law to fall back on. Goods must last for a reasonable amount of time. ~1 year for a $289 battery is not reasonable.

They should repair it.
2018-10-22
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DarkZero
Second Officer
Flight distance : 923127 ft
Australia
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Dex Posted at 2018-10-22 15:11
You have the Australian consumer law to fall back on. Goods must last for a reasonable amount of time. ~1 year for a $289 battery is not reasonable.

They should repair it.

Chatting to support now.
2018-10-22
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DarkZero
Second Officer
Flight distance : 923127 ft
Australia
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Warranty support case submitted for replacement or repair.
2018-10-22
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Nebuchadnezzar
Captain
Flight distance : 2404724 ft
Spain
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DarkZero Posted at 2018-10-22 15:41
Warranty support case submitted for replacement or repair.

nice to hear that !!
2018-10-23
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DarkZero
Second Officer
Flight distance : 923127 ft
Australia
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Now they want $80 to fix what is obviously a fault in the product...
2018-10-29
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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DarkZero Posted at 2018-10-29 01:00
Now they want $80 to fix what is obviously a fault in the product...

Wow thats a bit harsh.
2018-10-29
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DarkZero
Second Officer
Flight distance : 923127 ft
Australia
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Was all going well, support ticket in, shipping label provided (AUS Post) to local repair office in Victoria (i thought it would go back to china) i even got calls from China to make sure everything was going well. Had to pay for the box and bubble wrap but that was ok $4 lol

It arrived and was unpacked assessed in one day and WHAM $80 invoice, $20 of it is to ship the damn thing back to me!

No way to contact support, so i will get on chat tomorrow when they open (10 AM EST)
2018-10-29
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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DarkZero Posted at 2018-10-29 01:28
Was all going well, support ticket in, shipping label provided (AUS Post) to local repair office in Victoria (i thought it would go back to china) i even got calls from China to make sure everything was going well. Had to pay for the box and bubble wrap but that was ok $4 lol

It arrived and was unpacked assessed in one day and WHAM $80 invoice, $20 of it is to ship the damn thing back to me!

I would definatly fight it as long as the battery is still under warranty.
They need to prove neglect to not cover it
2018-10-30
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DarkZero
Second Officer
Flight distance : 923127 ft
Australia
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Good news, DJI have reassessed my support ticket and fixed it under warranty... the part costs $2 lol Battery is on its way back.
2018-10-31
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