I Have a new mavic 2 zoom, when I reach 1000-1500m I loose picture connection and recieve the message 'low signal, do not block antennas', the antennas are not blocked, I am standing in an open area and the drone is at 100m height, how can i fly the drone farther if i cannot see?

Hi Conrad, thanks for reaching DJI Forum. We do apologize for the troubles you had recently. I'd like to ask the mobile device you used to download the app? I will be providing some list of compatible devices that are highly suggested by our engineers. Also, kindly take time to watch the video below for more tips and information of precautions to take during flight. Should you have any concerns, kindly reach us again. We're here to help. Thank you.

DJI Gamora Posted at 2018-10-22 02:20
Hi Conrad, thanks for reaching DJI Forum. We do apologize for the troubles you had recently. I'd like to ask the mobile device you used to download the app? I will be providing some list of compatible devices that are highly suggested by our engineers. Also, kindly take time to watch the video below for more tips and information of precautions to take during flight. Should you have any concerns, kindly reach us again. We're here to help. Thank you.

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I am using a Samsung Note8

Dude, check your antenna's position and or any cell towers, high power lines etc.

dronist Posted at 10-22 18:11
Dude, check your antenna's position and or any cell towers, high power lines etc.

Antennas are pointed correctly, drone is at a good height, could standing near wifi zones (house back garden) effect it?

conrad990 Posted at 11-5 08:03
Antennas are pointed correctly, drone is at a good height, could standing near wifi zones (house back garden) effect it?

Yes, any nearby interference affects the drones connection.

Fly safely
Alex

Try in a different place, like an open field with no WiFi nearby.

Flysafe all
Alex

suhu nanya dong, saya pengguna mavic 2 pro tapi pakai smart controller bawaan dji yang sudah pakai layar..

kenapa yah saya terbang dengan ketinggian 50meter dan jarak 900m drone saya sudah lost sinyal dan back to home..

terima kasih sebelumnya

That is not right for a mavic pro of any kind. If you can't sort it out, send it back and demand a replacement. Could be they never hooked the antenna up inside the controller. You never know.