Previously working battery lights up, won't start the drone
762 7 2018-10-23
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Jay Thatch
lvl.1
United States
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To get it out of the way, I know the proper way to start the drone and I have 4 other batteries that work fine.

I have a battery that's just a couple weeks old that stopped being able to actually turn the drone on. Double pressing causes the 4 lights to cascade on, then they stay solid and nothing else happens. Double pressing again turns the lights off in the reverse cascade. Any thoughts/tips? Is there a way to reset batteries?
2018-10-23
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rolling56
First Officer
Flight distance : 138310 ft
United States
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Make sure you double press the power button twice and it turns off then plug it into the wall charger that came with the AC and see if it will charge and if it is charged just leave it plugged in till the lights go out completely. Then see if it will work unless you have tried similar.
2018-10-23
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Jay Thatch
lvl.1
United States
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Plugging directly into the wall charger yields no lights. Plugging into the hub I get a red light.
2018-10-23
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DJI Tony
Administrator

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Hi, sorry for the troubles that it caused. I would like to clarify that this issue occurs on one specific battery only, correct? Would it be possible if you could provide a short video of this issue? You can use google drive or dropbox then provide the link here for further help. Thank you for the support.
2018-10-23
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Jay Thatch
lvl.1
United States
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Correct, only on this one battery. I filmed first the bad battery, then a good one to show that the drone works.

https://drive.google.com/open?id ... TIPAsEiUP_faWRsAy22
2018-10-23
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rwynant V1
Second Officer
Flight distance : 4842277 ft
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United States
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For future reference,  you can easily add a YouTube link in  Add Link  next to the Emoticon icon.

I'd return the battery for replacement.

Randy
2018-10-23
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rolling56
First Officer
Flight distance : 138310 ft
United States
Offline

ya if it is still under warranty then send it back for a replacement
2018-10-23
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Sky Carrier
Second Officer
Flight distance : 590102 ft
Netherlands
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Just file a case with DJI and return it.
2018-10-23
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