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Firmware update stuck
7859 7 2018-10-31
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CreativeSky
Second Officer
Flight distance : 5737940 ft
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United States
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While updating to V01.00.0100 The controller updated just fine, the Mavic 2 PRO went to 4% and has been stuck there for over 20 minutes.  What now????

2018-10-31
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CreativeSky
Second Officer
Flight distance : 5737940 ft
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United States
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UPDATE: Jut went to 5%. Does it really take this long??????
2018-10-31
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Vendex
First Officer
Flight distance : 14953146 ft
Bulgaria
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CreativeSky Posted at 2018-10-31 10:00
UPDATE: Jut went to 5%. Does it really take this long??????

If you are using dji assistant 2 for mavic software, don't turn on the controller
2018-10-31
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CreativeSky
Second Officer
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United States
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No, I am doing it through the DJI Go4 app. My mavic battery was at 50% and the controller was at 75%. Now the Mavic is at 12% and the controller at 46%. Unless this thing starts to pick up some speed it will not finish. Then what? I have never had an update take this long.I started with the controller update and that went pretty fast, the Mavic update is takign forever.
2018-10-31
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Suren
Captain
Flight distance : 8169970 ft
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South Africa
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Do it via Dji assistant 2 it flys with the update via a PC
2018-10-31
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DJI Tony
Administrator

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Hi, Sorry for the troubles that it caused. The firmware update process would depend on the internet connection, however, if you encounter a problem with the firmware update, I would recommend downloading the DJI Assistant 2 to your computer for better updating the firmware of your aircraft. Please refer to the link below for you to download the application. Please keep us posted on the latest progress. Thank you for the support.

https://www.dji.com/mavic-2/info#downloads

2018-10-31
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CreativeSky
Second Officer
Flight distance : 5737940 ft
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United States
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Got on the phone with DJI and the walked me through it. Thank you Tony.
2018-10-31
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GeeBee Phantom
lvl.1
Flight distance : 35233 ft
Australia
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CreativeSky Posted at 2018-10-31 13:22
Got on the phone with DJI and the walked me through it. Thank you Tony.

Hi. I am trying to refresh the firmware on my Mavic Pro using DJI Assistant 2.  Battery fully charged, device recognised, latest Assistant version. It gets stuck at 50%.  Just sits there. Interenet connection isn't great (I am in Australia) but th actual download was pretty fast.  Am I doing something wrong, or should I just leave it until I am told to update the firmware via the App? Perhaps refresh isn't required?  I just got ythe drone second hand, so thought it best to update everything.
2019-3-16
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