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Day 2 - Gimbal separation
2138 10 2018-11-2
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Bitesteel
lvl.2
Flight distance : 110151 ft
New Zealand
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Hey

Mavic 2 Pro

There's no one to blame but the pilot - me.
Flying around the sports field and got a touch of over-confidence with 10 mins flying time - hit the soccer goal top cross bar.

Everything is working but the camera mount has somehow expanded at the swivel joint (see photo). Pressing the opposing camera mounts easily brings the mounts together snuggly but when the pressure is released one side opens back up 1 mm.

Any ideas?

gimbal

gimbal


2018-11-2
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DJI Gamora
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Hi Bitesteel, thanks for reaching DJI Forum. We do feel sad about what happened to your aircraft. We suggest sending in the aircraft for repairs. Please contact support@dji.com for us to assist you. Should you have any concerns, don't hesitate to reach us. Thank you.
2018-11-2
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Sky Carrier
Captain
Flight distance : 590102 ft
Netherlands
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Yep, as Gamora said, file a case and send it in for repairs.
2018-11-2
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Bitesteel
lvl.2
Flight distance : 110151 ft
New Zealand
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I suspect the DJI repair agent will want to replace the entire camera and gimbal $$$. As everything is working fine I am inclined to leave it as is to avoid the heavy cost.
2018-11-2
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DJI Tony
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Bitesteel Posted at 11-2 19:07
I suspect the DJI repair agent will want to replace the entire camera and gimbal $$$. As everything is working fine I am inclined to leave it as is to avoid the heavy cost.

Hi, thanks for the response. We understand that your concern is the pricing of the repair since we've admittedly that it was caused by the pilot. However, for you to have the idea of the pricing of the repair, you can use the link below. Thank you for the support.

https://repair.dji.com/repair/price-inquiry
2018-11-4
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Bitesteel
lvl.2
Flight distance : 110151 ft
New Zealand
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DJI Tony Posted at 11-4 14:46
Hi, thanks for the response. We understand that your concern is the pricing of the repair since we've admittedly that it was caused by the pilot. However, for you to have the idea of the pricing of the repair, you can use the link below. Thank you for the support.

https://repair.dji.com/repair/price-inquiry

Thanks DJI Tony, that link is really helpful and pricing isn't anywhere near as bad as I thought!

For the above picture, I think I am looking at the following component:
"Mavic 2 Pro Gimbal Axis Arm Module"
2018-11-16
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DJI Tony
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Bitesteel Posted at 11-16 13:42
Thanks DJI Tony, that link is really helpful and pricing isn't anywhere near as bad as I thought!

For the above picture, I think I am looking at the following component:

Hi, thanks for your prompt reply. Sorry that we're not selling that kind of specific part due to warranty avoidance. However, if any case that you need to reach our support, you could use the email that DJI Gamora's provided.  Thank you for understanding.
2018-11-18
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Lucas775
Captain
Flight distance : 13507536 ft
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United States
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We need more pictures on where it separates.  
2018-11-18
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Bitesteel
lvl.2
Flight distance : 110151 ft
New Zealand
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Here are several additional photos



2018-11-19
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Bitesteel
lvl.2
Flight distance : 110151 ft
New Zealand
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Also, despite this, the gimbal operates perfectly.
The main gimbal arm can be squeezed gently back against the camera side and the gap closes but as soon as I release the pressure it opens again.
2018-11-19
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Scott Pearce
lvl.1

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Hi Bitesteel, I’m in the same situation. Did you end up figuring out what was wrong?
2019-10-3
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