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Air will not connect to DJI Assistant 2
10198 14 2018-11-2
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georgieB
lvl.4
Flight distance : 33212 ft
Philippines
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Hi,

Previously, able to connect with my Air to DJI Assistant 2 using the Windows 10 and USB-C connected at the back.  But this evening, will not connect and is just stuck on the first page that.  Battery at 84%.  Here is the sequence:  plug in usb-c to back of AC and connect to pc, power on AC and comes up as USB drive letter and another drive letter (USB drive F and just I).  Then it pops up with message to format the drive no drive letter shown of which I ignored.  Then tried again the sequence and this time formatted the drive and it seems to be the SD card.  fired up DJI assistant and still stuck on the 1st screen (see attached)

Thank you in advance for all your assistance.
DJI_Assitant2.JPG
2018-11-2
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Ben Mason
lvl.4
Flight distance : 610614 ft
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United Kingdom
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Have you tried a restart of both the drone and DJI assistant 2? i usually have DJI assistant running before i connect my drone, sometimes you can just have an issue where DJI assistant will not pick up a drone but usually restarting the APP fixes that. Sounds like this is your problem as from your description it sounds like your drone is connecting fine.

you can also check Device manager, this is found in control panel, or just search through the task bar(bottom left windows image).
If your drones connected should look similar to the image (DJI USB Virtual COM).

2018-11-2
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georgieB
lvl.4
Flight distance : 33212 ft
Philippines
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Ben Mason Posted at 11-2 01:53
Have you tried a restart of both the drone and DJI assistant 2? i usually have DJI assistant running before i connect my drone, sometimes you can just have an issue where DJI assistant will not pick up a drone but usually restarting the APP fixes that. Sounds like this is your problem as from your description it sounds like your drone is connecting fine.

you can also check Device manager, this is found in control panel, or just search through the task bar(bottom left windows image).

Hi Ben,

Tried both ways, started Assistant before the Air and the Air before the Assistant.  Also tried it on a different cable and still no connection.  Here is my file manager and device manager.
2018-11-2
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Ben Mason
lvl.4
Flight distance : 610614 ft
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United Kingdom
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georgieB Posted at 11-2 02:08
Hi Ben,

Tried both ways, started Assistant before the Air and the Air before the Assistant.  Also tried it on a different cable and still no connection.  Here is my file manager and device manager.[view_image][view_image]

Your screenshot is showing USB's, you need to look in the Ports(COM & LPT) tab(like in my picture), while connected to the drone.

You might need to uninstall and re-install DJI assistant 2. I assume your drone connects to your controller and phone normally ?
2018-11-2
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georgieB
lvl.4
Flight distance : 33212 ft
Philippines
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Ben Mason Posted at 11-2 02:49
Your screenshot is showing USB's, you need to look in the Ports(COM & LPT) tab(like in my picture), while connected to the drone.

You might need to uninstall and re-install DJI assistant 2. I assume your drone connects to your controller and phone normally ?

Sorry Ben, will try again and if not, then reinstall the DJI Assistant.

Thanks a lot for your help
2018-11-2
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DJI Natalia
Administrator

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Hi there, I appreciate your time bringing this query to us. Regarding your concern, please make sure that Anti-virus and firewall are turned off when using the DJI Assistant 2. Also, can you please try to uninstall and reinstall DJI Assistant 2? If the issue persists, I suggest you try to use different PC and so we can check if this will work. Please keep us posted for further help. Thank you.
2018-11-2
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FatherXmas
First Officer
Flight distance : 4058619 ft
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United States
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I had to turn off unsigned driver blocking on Windows 10. For some reason Windows 10 doesn't like DJI's drivers.
2018-11-2
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Zubayer1987
Second Officer
Flight distance : 810561 ft
Bangladesh
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hi
how can i solve this problem, i cunt find my device driver.
2019-6-24
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Essenby
lvl.2
Flight distance : 1995 ft

United Kingdom
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DJI Natalia Posted at 2018-11-2 09:22
Hi there, I appreciate your time bringing this query to us. Regarding your concern, please make sure that Anti-virus and firewall are turned off when using the DJI Assistant 2. Also, can you please try to uninstall and reinstall DJI Assistant 2? If the issue persists, I suggest you try to use different PC and so we can check if this will work. Please keep us posted for further help. Thank you.

This is a joke right?  Instructions insist that you have to be connected to the internet when using DJI Assistant.  And you are saying this MUST be with NO antivirus and NO firewall?  Surely this can't be correct?
2021-1-18
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djiuser_vkv1tKqA5K0Y
lvl.2

Spain
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i found out i had the same problem..

i was using dji assistant 2 instead of dji assistant 2 (dji fpv series)

there are separate dji assistant 2 apps for each product line....

2021-8-19
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franky888
lvl.2
Flight distance : 81247 ft
Indonesia
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I have 2 Dji Air Unit (first version) and one of them suddenly disconnected, I tried to connect to DJI Assistant 2 but no luck and not detected, the air unit looks normal in terms of the temperature and seems to be normal, what possibly wrong and how to fix this? before I send this unit to repair center, can I check it by my self?
1-23 20:02
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DJI Paladin
Administrator
Flight distance : 318 ft

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franky888 Posted at 1-23 20:02
I have 2 Dji Air Unit (first version) and one of them suddenly disconnected, I tried to connect to DJI Assistant 2 but no luck and not detected, the air unit looks normal in terms of the temperature and seems to be normal, what possibly wrong and how to fix this? before I send this unit to repair center, can I check it by my self?

Hi there. Thank you for reaching out. Can you please confirm if you are referring to the DJI Air unit (Vista) or the DJI Mavic Air? Please keep us posted.
1-23 21:27
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calexcyou
lvl.1
Flight distance : 128 ft
United States
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Ben Mason Posted at 2018-11-2 01:53
Have you tried a restart of both the drone and DJI assistant 2? i usually have DJI assistant running before i connect my drone, sometimes you can just have an issue where DJI assistant will not pick up a drone but usually restarting the APP fixes that. Sounds like this is your problem as from your description it sounds like your drone is connecting fine.

you can also check Device manager, this is found in control panel, or just search through the task bar(bottom left windows image).

hi, i am having the same problem, i cant get controller to connect to assistance .
DJI ports dont show up, and even viewed hidden files , plus i used diefferenve connectors,cables,rebooted,re installed, and still same problem.
Does the drone to to be turned on also, or whats up with the firmware update for the controller < can you just do it without having assistance program, and use the Go 4 app on the phone "?
5-29 09:05
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fans5a45967b
lvl.1
Flight distance : 128 ft
United States
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calexcyou Posted at 5-29 09:05
hi, i am having the same problem, i cant get controller to connect to assistance .
DJI ports dont show up, and even viewed hidden files , plus i used diefferenve connectors,cables,rebooted,re installed, and still same problem.
Does the drone to to be turned on also, or whats up with the firmware update for the controller < can you just do it without having assistance program, and use the Go 4 app on the phone "?

does this site even work anymore ?
6-24 14:57
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Wyldwestaz10
lvl.4
Flight distance : 1099068 ft
United States
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Don’t need to use the PC software but I use it instead of WiFi for stability reasons because it’s connected to the Ethernet port directly. Depending on which exact model drone the PC version may differ.

https://www.dji.com/downloads
6-24 19:40
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