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Osmo will not power up even with charged batteries
2719 10 2018-11-7
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fans7bb57a84
lvl.2
Australia
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Hi Guys

My Osmo is a couple of years old now but I take great care of it.

It first starting showing problems in failing to power up about 6 months ago. I found if I was patient and inserted the battery with some force it would seem to come good on the second or third attempt. Frustrating but manageable.... But today, my patience has gone as it is not powering up at all and I have tried a number of 'fixes' I could find online.

I am desperate for any solution as I am about to go on a shoot tomorrow and NEED this to work for me. Once I get back I will send the Osmo back to DJI for repairs regardless but I am praying someone can help me here?

I have tried (with 3 different fully charged batteries in and out of the Osmo)

  • Holding the picture, record and power button down simultaneously for 3 seconds.
  • Inserting the battery with some force and holding in place before powering up.
  • Holding the picture, power and trigger buttons simultaneously for 15 seconds.
  • Cleaning the battery terminals with alcohol and cotton tip.
  • A range of other button combinations while holding power.


Would really appreciate ANY suggestions on a fix.

Matt
2018-11-7
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jacksonnai
Captain
Malaysia
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Here are some ways to maybe fix it that I saw on the forum
1.Try resetting the Osmo. You would do that by the following steps: Hold down the trigger and the record button and then the power button.  It should then reset and turn back on again.
2.Communication between the battery and the handle is abnormal,  try to wipe the copper sheet inside the battery compartment with 95% alcohol and cotton swab. Let the alcohol air dry. If it does not work, wipe the battery contact with alcohol and cotton swab.  
3.If the battery is tested and functions correctly, the issue could be with the battery connector
2018-11-7
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PrunoMars
lvl.2
Australia
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jacksonnai Posted at 11-7 05:10
Here are some ways to maybe fix it that I saw on the forum
1.Try resetting the Osmo. You would do that by the following steps: Hold down the trigger and the record button and then the power button.  It should then reset and turn back on again.
2.Communication between the battery and the handle is abnormal,  try to wipe the copper sheet inside the battery compartment with 95% alcohol and cotton swab. Let the alcohol air dry. If it does not work, wipe the battery contact with alcohol and cotton swab.  

Thanks for the swift reply I have tried all those solutions already but I tried them all again after reading your advice.

Unfortunately, nothing worked...

I'm still looking for a solution it seems :/
2018-11-7
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jacksonnai
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Malaysia
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PrunoMars Posted at 11-7 05:31
Thanks for the swift reply  I have tried all those solutions already but I tried them all again after reading your advice.

Unfortunately, nothing worked...

How many years you have been using it?
Sending it to dji is the best option
2018-11-7
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DJI Stephen
Super Moderator

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Hello. I am sorry to know that you are having issues in powering on your DJI Osmo. I understand that you've tried different troubleshooting steps in fixing this issue unfortunately the issue still persist. Since this issue is still happening. The best thing you need  to do is to send the DJI Osmo for additional analysis and for repair. Please contact DJI support at https://www.dji.com/support to create ticket for your device. Thank you.
2018-11-7
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PrunoMars
lvl.2
Australia
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DJI Stephen Posted at 11-7 08:48
Hello. I am sorry to know that you are having issues in powering on your DJI Osmo. I understand that you've tried different troubleshooting steps in fixing this issue unfortunately the issue still persist. Since this issue is still happening. The best thing you need  to do is to send the DJI Osmo for additional analysis and for repair. Please contact DJI support at  to create ticket for your device. Thank you.

Thanks for the info everyone, I'm going to have to send to DJI and will try to remember to come back and log how it was fixed FYI
2018-11-12
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DJI Stephen
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PrunoMars Posted at 11-12 15:57
Thanks for the info everyone, I'm going to have to send to DJI and will try to remember to come back and log how it was fixed FYI

You are welcome PrunoMars. If you have any other concerns with DJI please feel free to post it here at DJI Forum. We are here to help you.
2018-11-13
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magicboy
lvl.1

Réunion
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hey guys I have the same issue and triied the same tricks than described in the first message and tried everything ! At the beginning holding the battery while turning on the camera helped but now nothing even with a new battery . I live in Reunion Island is there any dji support here ?
2019-2-9
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PrunoMars
lvl.2
Australia
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I'm back to update what happened with my Osmo that would not power up. I sent the unit to DJI who charged me $145 to replace the entire handle but the error was recorded as a faulty WiFi module. It worked fine the first time I powered it up but then I left the device in the cupboard untouched for 4 months after I purchased the Osmo Pocket.

After listing my Osmo for sale online I had someone come to look at it but they could not get the device to power up again. I tried all 3 of my batteries without any luck and even a couple of batteries the buyer had.

I am now at a point where I have no idea what to do with the device. I can't sell it and I won't be spending any more money sending it back to DJI for repair again. Does anyone have any ideas on how I might be able to recoup some costs on the device, its parts or the accessories? It feels silly to just discard it.
2019-6-9
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jdmediafilmgmail.com
lvl.1

United Kingdom
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PrunoMars Posted at 2019-6-9 21:17
I'm back to update what happened with my Osmo that would not power up. I sent the unit to DJI who charged me $145 to replace the entire handle but the error was recorded as a faulty WiFi module. It worked fine the first time I powered it up but then I left the device in the cupboard untouched for 4 months after I purchased the Osmo Pocket.

After listing my Osmo for sale online I had someone come to look at it but they could not get the device to power up again. I tried all 3 of my batteries without any luck and even a couple of batteries the buyer had.

Well have you managed to sort it. I have the same issue. I think it's a faulty connection inside the handle my battery's all charged up but it does not power on the osmo. What a shame no solution but to possibly get a replacement handle.
8-2 12:26
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PrunoMars
lvl.2
Australia
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jdmediafilmgmail.com Posted at 8-2 12:26
Well have you managed to sort it. I have the same issue. I think it's a faulty connection inside the handle my battery's all charged up but it does not power on the osmo. What a shame no solution but to possibly get a replacement handle.

No, it was never remedied from my end. I ended up selling the whole device for $100 to someone who thought they could fix it (or perhaps they just wanted the camera or parts). I made back a little bit of the money I spent on trying to fix it. I wish you luck getting yours operational again.
8-2 17:13
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