jacksonnai
Captain
Malaysia
Offline
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Hmm just my suggestion, maybe Ryze can add a flight record function to the drone, make a software to record the flight so that there will be a proof or some kind of record for your technical support to check and identified the problem and fix it. As current you guys just listen to what the customer said and the customer are not expert in that, so it will really help a lot for you guys to improve your customer service and make your customer happy. Well I know it is just a $99 toy drone, but it is your product, you guys should be responsible with it and sometime it is the problem/bug/glitch with the drone, not the pilot error, and most of the time just we can't proof it so a flight record will solve it. Maybe you guys can make a software that send the situation of the drone to the app and to a server so that it will be saved for further research, and the record must be open to the user so that they can check it as well, it don't need to be as high-end like the DJI one, as it just wanna to show the drone current situation. I just feel like some of the customer are right it is the problem with the drone, but we just can't proof it, so it is indeed.
Thank you
Jacksonnai |
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