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Crooked zenmuse's X5 camera gimbal
482 2 2018-11-8
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MartinRoucka
lvl.1
Flight distance : 448107 ft
Czechia
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Hello,
I wanted to ask for advice. I crushed my inspire and the gimbal is crooked. I guess the mechanical force on the crooked part should fix it, but I might be wrong.

If I started the camera on Osmo or Inspire it gave me no error. At first, I did not notice it but later on, I have found out that the camera is not properly balanced. I do attach some photos. I take all advices.

Thank you in advance
Martin

top look

top look

diagonal look

diagonal look

side look

side look
2018-11-8
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DJI Tony
Super Moderator

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Hi, sorry to know about your mishap. I would recommend sending the unit to our facility for a further evaluation as the error message may occur in the future. You can send an email to our team for further help in regards to your concern. Please refer to the address below. Thank you for the support.

support.nl@dji.com
2018-11-8
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A CW
Captain
Flight distance : 13123609 ft
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United Kingdom
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Yeah, I would ship it back to DJI for diagnostics if that happened to me and get them to repair/replace it. Sorry to see that.
2018-11-8
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