Hello DJI,

I received my new Mavic 2 Pro and Flymore bundle last night. Unfortunately, the charging hub only displays a solid red LED (apart from when first plugged in, then it is yellow for a few seconds).

I have tried:

1. multiple wall outlets - same issue
2. The power supply charges the battery when connected directly (not using the hub)

Is there anything that can be done to resolve this? I would rather not go through a laborious returns process (via Amazon) when this could perhaps be resolved with a firmware update.

Regards

Hi, thanks for reaching the DJI Forum. We do apologize for the troubles you had with your new Mavic 2 Pro Flymore combo. May we ask for a video verification for us to confirm? You may either upload it using a Dropbox account link or Google drive. We're here to help you. Thank you.

Thanks for the prompt reply. Unfortunately, I do not have permission to post a URL link. :-(

I have created a video and hosted in Dropbox

DJI Gamora Posted at 11-10 01:03
Hi, thanks for reaching the DJI Forum. We do apologize for the troubles you had with your new Mavic 2 Pro Flymore combo. May we ask for a video verification for us to confirm? You may either upload it using a Dropbox account link or Google drive. We're here to help you. Thank you.

Please see error message attached

*https://www.dropbox.com/s/y6hjnoreraoion1/Video%2010-11-2018%2C%2010%2014%2016.mov?dl=0

Tried a new approach....please remove the ‘*’ from the start of the URL and paste into a browser.

Thanks,
Chris