Paulo Lobo
lvl.1
Flight distance : 12044 ft
Portugal
Offline
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drDrosos Posted at 1-21 15:28
Of course they didnt fix it!!!!! And of course when tou told them in support they ask you to update and provide them some photos to check why we have these common issue!!! Also one time that i told them they ask me to send them back the mp2 to check it!!!!! TOTTALY CRAZY THINKS - They know very well that the problem exist and they try to proove us that there is no problem!!!!!!!! REALLY cant understand why they dont solve these annouing issue!! Really i cant...
Look for the emails....
Your request(#1947098)has been updated, please reply the email below.
Antonette (DJI Support)
Jan 27, 00:56 CST
Dear Paulo,
Thank you for writing back to us.
As of the moment, there's no exact date when it will be released but rest assured once it is available it will be posted on our website. Kinldy visit our official website www.dji.com for the latest updates.
If you have any questions, please feel free to contact DJI Europe Support, Mon-Fri 8:30AM - 5:00PM (UTC+1) via the following three channels:
Tel Support: +31 20 654 5202
Email: support.nl@dji.com
Online Support: http://www.dji.com/support#after
Thank you very much.
Best Regards,
Antonette
DJI Customer Support
Website: http://www.dji.com/support
YouTube: http://s.dji.com/Youtube-DJI
PAULO LOBO
Jan 26, 23:42 CST
When this will happen ??
From DJI EMAIL :
We understand the importance and urgency of this matter and we do apologize for the inconvenience this has caused you.
As per on the previous email, our Engineers are fixing this issue. Kindly wait for the firmware update in the future.
How can a new drone like dji mavic 2 pro have problems that the old ones does not have ??
Why gps altitude zero on EXIF fotos ??
I want this repair ! This must be a priority for your Engineers !
And where is the quality control on DJI company, when a new drone is out why it takes problems like this ??
There is no engineer that has test a foto on this new dji drone and check if the EXIF was ok ???
DJI is not a young company, not a baby company, DJI Is already a big company with a good name to keep, so stop doing this mistakes !
Repair the problem As Soon As Possible, this situation is taking too much time to your engineers solve !!
I see reports on internet asking dji to repair this problem from 20/08/2018, so what are your engineers working on ???
We want this repair, in priority !
Dji mavic 2 pro must do mapping so we need EXIF with the gps altitude repair !
Paulo Lobo
dev
Jan 23, 02:41 CST
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Lisa Fedane (DJI)
Jan 23, 02:41 CST
Thank you for contacting DJI Developer Support - this support line answers question about how to work with DJI's SDK. To better support your needs, please contact support@dji.com<mailto:support@dji.com>
Lisa Fedane
DJI Developer Support
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此电子邮件及附件所包含内容具有机密性,且仅限于接收人使用。未经允许,禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者,请您立即通知发送人并删除原电子邮件及其相关的附件。
Antonette (DJI Support)
Jan 22, 20:59 CST
Dear Paulo,
Thank you for contacting DJI Support.
We understand the importance and urgency of this matter and we do apologize for the inconvenience this has caused you.
As per on the previous email, our Engineers are fixing this issue. Kindly wait for the firmware update in the future.
If you have any questions, please feel free to contact DJI Europe Support, Mon-Fri 8:30AM - 5:00PM (UTC+1) via the following three channels:
Tel Support: +31 20 654 5202
Email: support.nl@dji.com
Online Support: http://www.dji.com/support#after
Thank you for your patience and understanding.
Best Regards,
Antonette
DJI Customer Support
Website: http://www.dji.com/support
YouTube: http://s.dji.com/Youtube-DJI
PAULO LOBO
Jan 22, 16:02 CST
Dear DJI !
DJI MAVIC 2 PRO is having a problem that everyone is talking about and asking dji to repair !
The EXIF on the fotos are saying that the gps altitude is ZERO when the drone is 10...20...30.. meters altitude !
Its always zero on the EXIF fotos gps altitude !
This is not ok for using dji mavic 2 pro to make mapping and 3dstatue...
We need this repair as soon as possible !
This is a problem only on dji mavic 2, i have dji mavic 2 pro and he has this problem !
DJI MAVIC PRO is ok
DJI PHantom 4 is OK
DJI Phanom 4 pro is ok
Inspire 1 is ok
So Repair this problem on dji mavic 2 pro !!
There is no altitude on the EXIF information fotos.
I use dji 4 go last version with last firmware on my dji mavic 2 pro and i have no ZERO on the gps EXIF information FOTOS !
Please repair !! As Soon as Possible.
I send so many emails to dji about this and i got no solution !
Other persons have this problem and asked to dji a solution !
DJI is not giving the solution !! WHY ??
The Altitude is on dji 4 go screen when drone lift up, so why is not in the fotos EXIF ???
Repair this as soon as possible !!
Do your wonderfull job and repair this situation ! We need it repair !
Keep the good image of your company DJI ! A company that solves the problems when the costumers says that there is a problem !
Do not keep making questions when you know there is a problem in the EXIF fotos of dji mavic 2 pro !
We need the gps altitude in the EXIF !!
Paulo Lobo
PAULO LOBO
Jan 22, 06:54 CST
Look here :
Im not the only one with this problem in the dji mavic 2 pro altitude not show on EXIF fotos....
https://forum.dji.com/thread-171969-1-1.html
MAVIC 2 pro EXIF ISSUE (gps,coordinates) | DJI FORUM
Hi, sorry for the inconvenience. Regarding your concern, the camera is taking the fusion height of the flight control to generate the EXIF information of the photo, which is calculated by a specific algorithm by referring to two measurement heights as Barometer and GPS.
forum.dji.com
DJI must repair this !
We pay for a dji mavic 2 pro able to do mapping ! So we need the GPS altitude in the EXIF fotos !
Paulo Lobo
De: PAULO LOBO <ct2gnh@hotmail.com>
Enviado: segunda-feira, 21 de janeiro de 2019 22:43
Para: Support
Assunto: RE: [DJI] 回复: No altitude on the dji mavic 2 pro fotos.
Dear Lisa Fedane - DJI
What is DJI´s Sample App ???
Im working with the last version of DJI Go 4 !
I already answer this question before, why dji is always asking ???
Paulo Lobo
De: Support <dev@dji.com>
Enviado: sexta-feira, 18 de janeiro de 2019 22:36
Para: PAULO LOBO
Assunto: [DJI] 回复: No altitude on the dji mavic 2 pro fotos.
##- 请在此行以上输入您的回复 -##
您的请求(20530)已更新。要添加另外的评论,请回复此电邮。
Lisa Fedane (DJI)
1月19日 CST06:36
Hi Paulo,
Did you run this test with DJI's Sample App, your own application or with DJI Go?
Thanks,
Lisa Fedane
DJI Developer Support
PAULO LOBO
1月13日 CST23:53
PAULO LOBO compartilhou um arquivo do OneDrive com você. Para exibi-lo, clique no link abaixo.
<https://1drv.ms/u/s!Anh43bnCcxb_g07Xsepjb7EriMsz>
[https://r1.res.office365.com/owa/prem/images/dc-jpg_20.png]<https://1drv.ms/u/s!Anh43bnCcxb_g07Xsepjb7EriMsz>
DJI_0882.JPG<https://1drv.ms/u/s!Anh43bnCcxb_g07Xsepjb7EriMsz>
Hi
Dear Lisa
Today i made some more test and there is no altitude on the EXIF data fotos.
Attached to this email you find two fotos from today test, one is shared by onedrive, other is attached this email...
All fotos have zero altitude Exif.
Its very urgent to have this repair! I have costumers waiting for 3d mapping and with no altitude on the fotos its impossible to build photogrametry 3d....
Please repair
Paulo Lobo
________________________________
De: Support <dev@dji.com>
Enviado: quinta-feira, 10 de janeiro de 2019 23:24
Para: PAULO LOBO
Assunto: [DJI] 回复: No altitude on the dji mavic 2 pro fotos.
附件
DJI_0881.JPG
PAULO LOBO
1月12日 CST06:02
Hi,
Dear Lisa
I have 815 fotos around a tower, the drone was taking fotos to build a 3d ortho.
I was using dji go 4 last version and last firmware on my dji mavic 2 pro.
All the 815 fotos have no altitude ( altitude zero ) and i was at almost 90metters high from sea.
I also made a test at home and no altitude was in the fotos.
But tomorrow i run a test again, and ill check !
Thanks
Paulo Lobo
________________________________
De: Support <dev@dji.com>
Enviado: quinta-feira, 10 de janeiro de 2019 23:24
Para: PAULO LOBO
Assunto: [DJI] 回复: No altitude on the dji mavic 2 pro fotos.
Lisa Fedane (DJI)
1月11日 CST07:24
Hi Paulo,
Thank you for contacting DJI Developer Support. The EXIF data should show the altitude, so I want you to run a test - please take a photo using our Sample App with the same drone, in the same location and let me know if the altitude is still missing. If it is not, send me a code sample and we can review it for you.
Warm Regards,
Lisa Fedane
DJI Developer Support
PAULO LOBO
1月4日 CST06:08
PAULO LOBO compartilhou um arquivo do OneDrive com você. Para exibi-lo, clique no link abaixo.
<https://1drv.ms/u/s!Anh43bnCcxb_g0VtlvdLMKasyS7M>
[https://r1.res.office365.com/owa/prem/images/dc-jpg_20.png]<https://1drv.ms/u/s!Anh43bnCcxb_g0VtlvdLMKasyS7M>
DJI_0001.JPG<https://1drv.ms/u/s!Anh43bnCcxb_g0VtlvdLMKasyS7M>
Hi.
Dear Dji Support and DJI Dev Support
Why the dji mavic 2 pro fotos have zero altitude, in the parameters of the foto ??
See attached the foto please.
We have gps coordinates, but zero on the altitude !!
Paulo Lobo
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