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Battery Lights flashing
9073 9 2018-11-10
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jaimimc
lvl.1
United States
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I just got a brand new Spark (a gift from my wife).

When I hook up the charge cable - nothing happens. I press the button on the battery once, and the first light blinks 4 times. Then the first and second light blink in sequence 4 times. And then it goes dark for 5 seconds. This repeats over and over.

The battery never seems to charge. I've left it on the charger for 5 hours, with no change.

I purchased a second battery, and put in in place, and it flashes the lights in sequence, and works fine.

Any idea what might be wrong with the first battery?
2018-11-10
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Alex B.
Captain
Flight distance : 21105262 ft

Spain
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I think in some cases you need to wake up the battery after hibernation, I’m not sure though if this is the case.

Fly safely all
Alex
2018-11-10
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fans4e88ec63
lvl.2
Flight distance : 1130856 ft
United Kingdom
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Alex B. Posted at 11-10 23:50
I think in some cases you need to wake up the battery after hibernation, I’m not sure though if this is the case.

Fly safely all

Hi Alex, i have similar problem, how do you wake up the battery from hibernation?

2018-11-11
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Wolferl
Captain
Flight distance : 23793 ft
Austria
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Hi,

Can you put the battery in the Spark and successfully turn it on? Maybe that battery needs a software update. Go4 app will tell you that.

Cheers,
Wolferl
2018-11-11
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jaimimc
lvl.1
United States
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fans4e88ec63 Posted at 11-11 01:06
Hi Alex, i have similar problem, how do you wake up the battery from hibernation?

If that is what is happening, I would like to know this also. I've left the battery plugged in overnight, and had no change.
2018-11-11
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jaimimc
lvl.1
United States
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Wolferl Posted at 11-11 01:18
Hi,

Can you put the battery in the Spark and successfully turn it on? Maybe that battery needs a software update. Go4 app will tell you that.

Nope, it doesn't power on with the battery. I only get the flashing lights when it is plugged in, otherwise nothing.
2018-11-11
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DJI Tony
Administrator

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Hi, thanks for the inquiry. If your battery will not respond, I'm afraid that the battery needs to be in service for further evaluation. You can contact our support and also determine the warranty of the product using the links below. Thank you for the support.


www.dji.com/support

https://www.dji.com/service/policy -Warranty period of our DJI Products.
2018-11-11
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Hani
Captain
Flight distance : 1392995 ft
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United States
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Welcome to the club! Sorry to hear that, jaimimc. I hope DJI Support will fix or replace the battery.
2018-11-11
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jaimimc
lvl.1
United States
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Hani Posted at 11-11 15:36
Welcome to the club! Sorry to hear that, jaimimc. I hope DJI Support will fix or replace the battery.

Thanks - They got back with me and they're shipping me a return label now. They've been very helpful (and quick to respond)
2018-11-11
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Hani
Captain
Flight distance : 1392995 ft
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United States
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jaimimc Posted at 11-11 15:43
Thanks - They got back with me and they're shipping me a return label now. They've been very helpful (and quick to respond)

That's good news.
2018-11-11
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