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Flysim
lvl.1

South Korea
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Hello,
I have the v01.03.0550.
I'm in trouble with my mavic pro.
I have an update failure with the message 0x020106. Impossible to install any update.
Can you forward the beta version to me like you did for people who had this problem
my account email is bhrhee2015@gmail.com

help me.
2018-11-12
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chorong
lvl.1

South Korea
Offline

Hello,
I have the v01.03.0550.
I'm in trouble with my mavic pro.
I have an update failure with the message 0x020106. Impossible to install any update.
Can you forward the beta version to me like you did for people who had this problem
my account email is bhrhee2015@gmail.com

I want to update to last version.
2018-11-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi chorong, sorry for the troubles on updating the firmware, we will inform our engineers to forward the beta firmware and come back to you soon, thank you.
2018-11-13
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DJI Thor
Administrator
Flight distance : 13602 ft
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chorong Posted at 11-12 22:57
Hello,
I have the v01.03.0550.
I'm in trouble with my mavic pro.

Hi Chorong, the beta firmware has been forwarded to your account, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version. See if this works.
2018-11-13
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chorong
lvl.1

South Korea
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DJI Thor Posted at 11-13 19:01
Hi Chorong, the beta firmware has been forwarded to your account, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.


It gets to 44% and then stays there forever, without finishing.
2018-11-13
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chorong
lvl.1

South Korea
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chorong Posted at 11-13 23:31
[view_image]
It gets to 44% and then stays there forever, without finishing.


Hi Thor
firmware v01.04.0500 upgrade complete.
Mavic pro AC v01.04.0500
Mavic pro RC v01.04.0500
Thank you so much!
Have a nice day!
2018-11-14
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-13 19:01
Hi Chorong, the beta firmware has been forwarded to your account, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.

would you do the same thing for me as the last resort,  been having so very many problems with the firmware, unable to calibrate the sensors, and just came back in from a test flight  and you name it, everything went wrong compass, weak signal  atti mode atti mode, and nothing works I will be sending it back as Natallia instructed me  but first let me try that firmware download.
2018-11-14
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fansf9cffa03
lvl.1
United States
Offline

Hi,

I am getting the same error messages and I can't upgrade to v01.04.0500.  I'm stuck on v01.04.0400. Can't upgrade or downgrade.  

How did you complete/finish the upgrade?

Thanks!
2018-11-14
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mightyoregon
lvl.1
United States
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DJI Thor Posted at 11-13 19:01
Hi Chorong, the beta firmware has been forwarded to your account, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.

Hi,

I am getting the same error messages and I can't upgrade to v01.04.0500.  I'm stuck on v01.04.0400. Can't upgrade or downgrade.  

How did you complete/finish the upgrade?

Thanks!
2018-11-14
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mightyoregon
lvl.1
United States
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DJI Thor Posted at 11-13 19:01
Hi Chorong, the beta firmware has been forwarded to your account, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.

Hi,

I am getting the same error messages and I can't upgrade to v01.04.0500.  I'm stuck on v01.04.0400. Can't upgrade or downgrade.  

How did you complete/finish the upgrade?

Thanks!
2018-11-14
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DJI Thor
Administrator
Flight distance : 13602 ft
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chorong Posted at 11-14 09:35
Hi Thor
firmware v01.04.0500 upgrade complete.
Mavic pro AC v01.04.0500

Thanks for your update, it is good to know that the issue was resolved, happy flying.
2018-11-14
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DJI Thor
Administrator
Flight distance : 13602 ft
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Picanoc Jack Posted at 11-14 09:55
would you do the same thing for me as the last resort,  been having so very many problems with the firmware, unable to calibrate the sensors, and just came back in from a test flight  and you name it, everything went wrong compass, weak signal  atti mode atti mode, and nothing works I will be sending it back as Natallia instructed me  but first let me try that firmware download.

Picanoc, I am sorry for your trouble. But the beta firmware is not for solving the drone's performance issue, and it is just a transmission of the latest firmware from the version prior to the v1.4.000.
In your case, what's the current version of your drone? And may I know if the drone crashed before? If the drone keeps in wrong compass, weak signal and drops into attitude mode in different environments, you may need to send the drone in as Natalia suggested. Thank you for your understanding.
2018-11-14
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DJI Thor
Administrator
Flight distance : 13602 ft
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fansf9cffa03 Posted at 11-14 13:33
Hi,

I am getting the same error messages and I can't upgrade to v01.04.0500.  I'm stuck on v01.04.0400. Can't upgrade or downgrade.  

Hi mightyoregon, sorry to tell that if your current firmware is v01.04.0400, the beta firmware will not help to solve your case, only the current firmware is lower than v01.04.000 will help, as this issue was resolved by the firmware v01.04.000.
If the issue persists, you may need to send it in for service. Please contact our support on the following page to start a case: http://www.dji.com/support, thank you for your understanding.
2018-11-14
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-14 20:19
Picanoc, I am sorry for your trouble. But the beta firmware is not for solving the drone's performance issue, and it is just a transmission of the latest firmware from the version prior to the v1.4.000.
In your case, what's the current version of your drone? And may I know if the drone crashed before? If the drone keeps in wrong compass, weak signal and drops into attitude mode in different environments, you may need to send the drone in as Natalia suggested. Thank you for your understanding.

well a good friend of mine did manage to calibrate the sensors so before I do anything I will try a flight close bye if the weather permits then I will decide my next move,  thanks for your help Thor
2018-11-15
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DJI Thor
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Picanoc Jack Posted at 11-15 13:55
well a good friend of mine did manage to calibrate the sensors so before I do anything I will try a flight close bye if the weather permits then I will decide my next move,  thanks for your help Thor

Okay, please be cautious. You can let me know if there is anything else I can do for you, I'm glad to help.
2018-11-16
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-16 03:14
Okay, please be cautious. You can let me know if there is anything else I can do for you, I'm glad to help.

thanks Thor and I will let you know with the outcome
2018-11-16
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-16 03:14
Okay, please be cautious. You can let me know if there is anything else I can do for you, I'm glad to help.

tried a test flight, all kinds of warnings,  looks like I will have to send it back,  it's a shame since I only had it for 2 weeks and it was working so good for me until all of a sudden it came up with the warnings.
2018-11-16
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DJI Thor
Administrator
Flight distance : 13602 ft
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Picanoc Jack Posted at 11-16 08:19
tried a test flight, all kinds of warnings,  looks like I will have to send it back,  it's a shame since I only had it for 2 weeks and it was working so good for me until all of a sudden it came up with the warnings.

Sorry to know about the result, but if you send it in, the local team will help to fix the drone when they receive it. Hope you'll get the drone back to the air soon.
2018-11-16
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-16 19:40
Sorry to know about the result, but if you send it in, the local team will help to fix the drone when they receive it. Hope you'll get the drone back to the air soon.

hope things go fast for me ,  thanks Thor.
2018-11-18
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DJI Thor
Administrator
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Picanoc Jack Posted at 11-18 06:56
hope things go fast for me ,  thanks Thor.

If there is any help needed during the process, you can also let me know, I am here helping.
2018-11-19
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-19 18:47
If there is any help needed during the process, you can also let me know, I am here helping.

On it’s way to Texas
2018-11-21
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-19 18:47
If there is any help needed during the process, you can also let me know, I am here helping.

On it’s way to Texas
2018-11-21
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DJI Thor
Administrator
Flight distance : 13602 ft
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Picanoc Jack Posted at 11-21 10:11
On it’s way to Texas

Got it, you can leave me your case number, I can help to keep an eye on it if there is a need.
2018-11-21
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-16 19:40
Sorry to know about the result, but if you send it in, the local team will help to fix the drone when they receive it. Hope you'll get the drone back to the air soon.

they are getting it today, so it should be fairly quick
2018-11-27
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-21 18:08
Got it, you can leave me your case number, I can help to keep an eye on it if there is a need.

thank you Thor but I've always got very good service from DJI and quite positive that they will take good care of me again with this issue.
2018-11-27
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DJI Thor
Administrator
Flight distance : 13602 ft
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Picanoc Jack Posted at 11-27 06:42
thank you Thor but I've always got very good service from DJI and quite positive that they will take good care of me again with this issue.

Thanks for the update. The proper team will keep it followed up and provide the corresponding solution according to the aftersales policy.
2018-11-27
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-27 18:04
Thanks for the update. The proper team will keep it followed up and provide the corresponding solution according to the aftersales policy.

the drone itself was only 2 weeks old, somehow it had a glitz
2018-11-28
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DJI Thor
Administrator
Flight distance : 13602 ft
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Picanoc Jack Posted at 11-28 02:09
the drone itself was only 2 weeks old, somehow it had a glitz

Could you please provide me with your case number? I can help to keep an eye on it.
2018-11-29
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-29 19:30
Could you please provide me with your case number? I can help to keep an eye on it.

no need for that the new drone has already been shipped out to me, thanks again
2018-11-30
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DJI Thor
Administrator
Flight distance : 13602 ft
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Picanoc Jack Posted at 11-30 10:23
no need for that the new drone has already been shipped out to me, thanks again

Good to know that, think you'll receive the drone back soon. Have a nice weekend.
2018-11-30
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Picanoc Jack
Captain
Flight distance : 6062733 ft
Canada
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DJI Thor Posted at 11-30 17:50
Good to know that, think you'll receive the drone back soon. Have a nice weekend.

thank you Thor, and yes I figure it will be here this week.
2018-12-1
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DJI Thor
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Flight distance : 13602 ft
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Picanoc Jack Posted at 12-1 04:37
thank you Thor, and yes I figure it will be here this week.

Well received. Any other questions, please feel free to ask.
2018-12-2
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djiuser_JD6ADvuCurnK
lvl.1

United States
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Hello
I just received a mavic pro. i can bot get the firmware to update. i have tried both DJI Go 4 and assistant 2 for mavic. i do not have the beta software listed in this thread. My current software is v01.03.0400.
any help would be much appreciated.
My login email is azcobbs@gmail.com
2019-10-29
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